Service was fantastic, Mark Aceves kept us informed about the status of our vehicle.
11/20/2018
Joseph M. VERIFIED CUSTOMER
I had a SiriusXM rececption problem and I was never sure where the problem originated. People would tell me theirs never lost connection, but those people have been known stretchers of the truth. However driving my sons car across the country and never had a problem. I asked Mr. Moore if he could have the mechanic look into this issue when I was in for the seatbelt wiring recall.
He promptly forwarded my questions to the mechanic and apparently they knew just what to do. Maybe it was a common problem with this model. However my Grateful Dead Channel doesn’t ever cut out in the best parts of the song anymore, I couldn’t be happier with this improvement in my health.
The LA auto show is going on this month and if I could get two or four tickets I would be so grateful and keep preaching the beauty of the Ford automobile like I have for 40 + years.
Joe Marsico
11/18/2018
Aldo A. VERIFIED CUSTOMER
Great service Will continue to be a loyal customer .
11/18/2018
Robert B. VERIFIED CUSTOMER
Javier was Great!
11/17/2018
Courtney W. VERIFIED CUSTOMER
You’re welcome.
11/17/2018
Omar L. VERIFIED CUSTOMER
I was satisfied with today's visit.
11/17/2018
Peter T. VERIFIED CUSTOMER
Thank you guys...
11/16/2018
Paul A. VERIFIED CUSTOMER
Great Service.... again!
11/16/2018
Nesby S. VERIFIED CUSTOMER
The service writer Mr. LeonWas very professional and courteous. He took the vehicle in at the time he said he would and had it ready to release to us at the time he said it would be ready he even had the call Wash plus I’m very happy Race Way service department And everyone that helped deliver our vehicle. THANKS
11/16/2018
Tony W. VERIFIED CUSTOMER
He is great and honest.
11/16/2018
Monica M. VERIFIED CUSTOMER
Thank u for the above & beyond work
11/16/2018
Emanuel G. VERIFIED CUSTOMER
Very good guy and takes his time to listen to any problems or concerns I may have with my car. Thanks.
Manny
11/15/2018
Ecgin F. VERIFIED CUSTOMER
I didn't sign up for text messages please put an end to them.
11/15/2018
Joseph R. VERIFIED CUSTOMER
Thomas was great. It’s just every time I go there, it is at least a 2 hour wait!!! More times than not it’s 3 hours plus!!! For an oil change?!?!?!
Jiffy Lube is sounding better and better!!!
11/15/2018
Chad A. VERIFIED CUSTOMER
I made a 9:00am appointment and arrived on time. Was greeted and checked in. I was told it would not take more than an hour. I was keeping an eye on the cameras just to see that my car was eventually making it to the bays. Imagine my surprise to finally see it appear in the back at 10:00 am. At 10:10 I went to the front to get an estimated time of completion. I was told 15 minutes. At 10:28 I was finally called up to pay and asked if I wanted a car wash. I would have LOVED to have my car washed but to wait an additional QuickLane timeframe would put me closer to 2 hours. The only perk to being pushed off is that the guys at the counter wanted to get rid of me as fast as possible and I wasn’t upsold on anything. I can understand that things get crazy but at least communicate that. At the 45 minute mark and my car still not being near done I would have preferred an update that they were behind. There is nothing worse then being lied to when I can clearly see that my car wasn’t in the back. I came back to QuickLane because we are getting ready to do maintenance after doing the valvoline oil change. Not sure we will be back.
11/15/2018
Sarah G. VERIFIED CUSTOMER
Alan was great, good communication and very friendly
11/15/2018
Victor R. VERIFIED CUSTOMER
Everything was up to par.
11/14/2018
Dorothy N. VERIFIED CUSTOMER
Mike ALWAYS goes out of his way to 'take care of me', and this includes his staff. They answer my questions, give me suggestions AND do a complete inspection of my Transit before my road trips, short or long.
I appreciate his attention, and his staff????