Raceway Ford Auto Repair Service Center

I enjoyed the coffee and the conversations I had while waiting for my Explorer to receive service, and I am satisfied with the warranty repair and scheduled maintenance performed on my vehicle. Thank you, Alan.

Thanks Javier

Great customer service

Jim Moore did a great job helping me get my truck repaired. He was available to answer any and all questions I had every time I called. I will absolutely be returning to raceway Ford next time I need to get my truck serviced or repaired.

Javier goes above and beyond.

Satisfied customer!

Great service as always

Not even CLOSE to satisfied. Despite promises to the contrary, it took FIVE days for Raceway to change the oil (can’t actually be certain that was done), complete one factory warranty item (can’t confirm this, either), and NOT address at all the primary reason for the visit.

Great work and communication

Took to long Lied about how long it would take and I went in for was only a oil change I was there for 3 hour and last time I was there for 5 tryed to give Another chance but will not be back I will not be back and will not Recommend to anybody friends or family very sad Service

Very good service thank you

Javier took care of all my needs today. He provided me with an accurate time estimate of how long I would be waiting (OVER 2 HOURS). I appreciated his no sugar coating estimate.

Great customer service. James Moore took very good care of my car situation. Highly recommend Raceway Ford. Thank you so much

Very friendly, timely, efficient and easy to work with as well as the entire pricess

Mike was very helpful, definitely an asset to your company. We have always been satisfied with the care and service when we get our ford maintenanced. Recently bought a car that is not a ford, we decided we could not trust anyone else. Thank you Mike and Thomas for all your help.

James was very courteous, he took the time to update our profile with ford and showed a genuine concern for our questions.

He has excellent customer service skills!

Everything went very well. The time frame was just what Alan said it would be. I used the shuttle service & it was a very nice experience compared to other dealers. It was an overall efficient experience. Thx to Alan & the shuttle driver. ????

I rent I went to Ford around 9 a.m. 9:15 he checked me in at 9:30 it was going to be an hour and a half two hours maybe 3 hours I waited for the shuttle until 11:15 I got a call around 1:15 saying they didn't really know what was wrong with the muffler if it was a whole or if something was in the muffler so I spent $130 for them to check it out and I still do not know what is wrong with my muffler he said it would be a little while longer and it 4:30 I called him to see what was taking so long that I needed to take the shuttle back to pick up my car. So the shuttle came to pick me up at 5. I had no idea when I drop my car off at 9 that he was going to be an all day project and I was going to spend $130 and I still have the rattle in my muffler and I still don't know what the cause is. He said I need a new muffler and that would cost $1,200 I will figure something else out. That was my first time at Ford and it will probably be my last. Everyone there was friendly. Except for when I first walked in the door there was nobody there to greet me nobody there to help me I had to interrupt look like a meeting going on in a room with for men I interrupted the meeting and ask for some help so when gentleman came and helped me everybody in their Cubbies on their phones with their heads down. Not good customer service. Well I mean as far as greeting like I said everybody was friendly it just took forever and that's a whole day out of this week now I'm behind schedule and I have to do double the work tomorrow

You're welcome