answered all my questions and accurate with tomeline
10/24/2020
Hamid S. VERIFIED CUSTOMER
Mr.gougle hall, was courteous and professional totally satisfy with his service. I was disappointed after making an appointment and waited for 2 weeks for service I bring my car in. Then,they told me they still don't have my part and I have to wait for another 2 weeks.thank you.
10/24/2020
Carlos Q. VERIFIED CUSTOMER
I am completely unsatisfied with the service provided by the mechanics at Raceway Ford I’ve taken the car twice for the same problem and he still can’t fix it I’m taking it in tomorrow I hope they can get it done I don’t expect them to charge me again
10/23/2020
Xin Z. VERIFIED CUSTOMER
Thanks
10/23/2020
David K. VERIFIED CUSTOMER
I would have liked it to go a little faster.
But more important that the job us done correctly
10/23/2020
Shirley M. VERIFIED CUSTOMER
I always take my car there. I have never had any problem with them. I would give the a10 star rating .
10/23/2020
James R. VERIFIED CUSTOMER
Very professional very clean service was great
10/23/2020
Lonnie K. VERIFIED CUSTOMER
Always top notch service even with the current virus
10/22/2020
Chris H. VERIFIED CUSTOMER
I have had problems with another Ford dealer with my son's car and a coworker of mine has had problems with Redlands Ford. So I decide to try Raceway for service on my 2018 Escape. Couldn't be happier with the service from this dealership. Although we had to wait for a couple of weeks for parts, they made sure I had a rental to get me back and forth to work. Alan kept me updated via text and called when he needed to explain things in more detail. The service department here is great and made the drive from Yucaipa worth it.
10/22/2020
Tiffany M. VERIFIED CUSTOMER
Manager Mike was the best! Very kind staff and super clean waiting area. Great service all around! I will highly recommend to my friends and family. Very happy customer????
10/22/2020
Ricardo F. VERIFIED CUSTOMER
Keep your good service because is excellent.
Thanks javier fernandez.
10/22/2020
Nader M. VERIFIED CUSTOMER
Javier was extremely helpful and honest. I will be back again.
10/22/2020
Deanna M. VERIFIED CUSTOMER
I took my 2015 Fiesta in for the shudder in the transmission. Seems like I’ve got to do that every 3-4 months. The tech said there wasn’t anything wrong but he obviously made some kind of adjustment because the shudder or hesitation wasn’t there when I sat in traffic after picking up my car. Thanks again Mark for making this unfortunate constant visit as smooth as possible.
10/22/2020
John C. VERIFIED CUSTOMER
Professional and courteous
10/22/2020
Krystal S. VERIFIED CUSTOMER
It wasn’t him that helped me it was the guy two desks down. He was EXTREMELY rude to me. Brushed off the comment I had about my key. Then when I came back he was extremity short with me. He grabbed the paper muttered numbers to someone and walked away. When I asked what that was he told me it was the guy to go get my cat. Didn’t explain anything nothing . I will never bring my car back for a repair there. Horrible customer service
10/22/2020
Cynthia E. VERIFIED CUSTOMER
Terrific service and service personnel. Work was completed on time and costs for maintenance were as promised.
I have always found your service advisor Mark Garry to be a pleasure to interact with, and this visit was no different. Mr. Garay is truly an asset to your business and I find myself regularly recommending your dealership to family and friends because of him, as well as because I have never had a bad experience at your store.
10/20/2020
Deanna M. VERIFIED CUSTOMER
It would be my pleasure. As I shared with Mark, I live very close to the dealership in Redlands, but received less than satisfactory treatment. I refuse to go back and prefer to keep my business at Raceway.
10/20/2020
Nicole D. VERIFIED CUSTOMER
I originally mad an appt online. When I arrived I was told the service dept never check the online appts and I would have to come back a week later. So I did. I dropped my car off Tuesday morning and other than a text at 11 am “saying they haven’t forgot about me” I heard nothing else that day. I tried calling at 5:30 after work and it went to voice mail and the box was full no response to the text I sent as well. I only heard back when I called the next morning and nothing was done. I was told he had to look the part up and it would cost $700 I told him again that I had the warranty and then it was the $200 deductible. So my car sat there for a whole day and the part wasn’t ordered until the next afternoon. I was told it would take an additional 2-3 days to get the part. Mind you it already was there for 2 days. When I came to pick up the vehicle only the school issue was fixed not the car clips I also mentioned and was written up in the estimate. Definitely a lack in communication on the dealerships end. For me not to hear anything until I contacted them was very disappointing. I responded to the text messages and still nothing until I called
10/20/2020
Michelle B. VERIFIED CUSTOMER
Good customer service. Javier very nice and helpful
10/20/2020
Steve A. VERIFIED CUSTOMER
Javier was very helpful. He kept me informed the whole time my vehicle was there. I would recommend this shop to my friends.