Amazing
He kept in touch with me from start to finish. Great man
Thank you so much.
8/3/2019
Tammy H. VERIFIED CUSTOMER
He did a great job
8/3/2019
William H. VERIFIED CUSTOMER
5 stars across the board!
8/3/2019
Raymond D. VERIFIED CUSTOMER
Nancy is an asset to your business’s credibility.
8/2/2019
Renata T. VERIFIED CUSTOMER
Cameron was great!
8/2/2019
Carol M. VERIFIED CUSTOMER
He went out of his way to make sure everything was done to my satisfaction. He was very courteous.
8/2/2019
Kate O. VERIFIED CUSTOMER
Thank you! I love west hills Honda!
8/2/2019
Tom P. VERIFIED CUSTOMER
Work finished within estimated timeframe (as usual), service staff always very pleasant
8/2/2019
Brandi H. VERIFIED CUSTOMER
I have had an ongoing issue with vibrating that has never been acknowledged. Was told they got in the trunk to find it and my trunk is full so it was a lie. My wife tried to call because she could not reach me and called multiple times over an hour span and no one would tell her I had picked the car up no one would even answer. The car was not vacuumed out service has really gone down
8/2/2019
Lynda R. VERIFIED CUSTOMER
Everything went smoothly and was well organized. My appointment was I. Time and my loaner car was ready for me. I was kept updated on the progress and picked my car up at the time they said it would be ready. All together a great experience.????
8/2/2019
Katherine A. VERIFIED CUSTOMER
Very professional but was dismayed at how much the service reps pushed extra service on people as if they were being pressured to do so.
8/2/2019
Cynthia W. VERIFIED CUSTOMER
He was unbelievably great.was very impressed with Patrick
8/2/2019
Andy G. VERIFIED CUSTOMER
3rd time at this dealership, all 3 times I've had Brett. He's really good at his job.
8/2/2019
Lynn M. VERIFIED CUSTOMER
Explain bill better make sure far was really cleaned. Explain 3000 mileage better. Could I save money. Explain senior discount
8/1/2019
Robert P. VERIFIED CUSTOMER
Here's the issue: I bought my car on 6.17th and paid for the 'Protection Package'. But the Service Dept never scheduled it, even though the parts were in. I went through my Sales rep to get it scheduled a number of times, to no avail. Finally, once my license plate arrived, I had to escalate to management to insist that I be scheduled to have it installed.
Here's my opinion: you try to give good service and each individual department tries to do their job, but no one understands what pressures the other departments are under and no one communicates across departments to ensure that your 'front end' promises can be kept. You need to look into that.
8/1/2019
Elizabeth . VERIFIED CUSTOMER
Jarret was extremely nice and the work was done when promised.
8/1/2019
Dave H. VERIFIED CUSTOMER
Great service thanks
8/1/2019
Paul V. VERIFIED CUSTOMER
When my Honda is in West Hills Honda, and specifically, in Brett Buckingham's hands, I'm entirely confident I'll drive away more satisfied than when I drove in. West Hills Honda is noted for their outstanding customer service, and Brett leads the team of service and customer service professionals there.
8/1/2019
Freddie S. VERIFIED CUSTOMER
Outstanding job, got 2 cars serviced on a timely manner. Thanks