My understanding is the technician checked my fluids and recommended changing some fluids. They did not comment on the oil condition so when I left the dealership I went to Costco and got gas and checked the oil, my oil was fine, but I found the brake master cylinder cap had been left off, I took a picture of it and then called the dealership to relay the information to the technician to help him be more careful in the future. My service writer did an exceptional job of handling the clients that were in the office that day however he was very understaffed. In addition we had The misfortune of meeting the barista at the Toyota store named Christina, which was one of the most rudest experience I've ever encountered in my lifetime, 64 years. I relayed that experience to the service writer. Thank you for the follow-up I'm still a loyal West hills Honda customer.
Pat W
8/19/2019
Richard O. VERIFIED CUSTOMER
Darryl Hares is a great service advisor. Will definitely be bring both my vehicles for future services with him.
8/19/2019
Sheila S. VERIFIED CUSTOMER
Cameron is great! He was friendly and polite. And I so appreciated his professionalism. He kept me informed on the progress of my car and helped me with a next appointment by scheduling it for me. He is wonderful!!!
8/19/2019
Kent N. VERIFIED CUSTOMER
Wrong part
8/18/2019
Patricia F. VERIFIED CUSTOMER
Your service team managed my Fit service and my request for the cargo cover install very professionally.
8/18/2019
Kaitlin F. VERIFIED CUSTOMER
I was so appreciative of the fact that Austin worked me in on such short notice! He really took care of me and was so kind despite how stressed and panicked I was!
8/18/2019
Phillip D. VERIFIED CUSTOMER
My car is leaking oil after the oil change. Let me know how you intend to fix this problem.
8/18/2019
Donna K. VERIFIED CUSTOMER
Darryl was great. We were early walk ins and we just hung out in your waiting area .Darryl worked us in and we were out in no time. Going on a 1500 mile trip and needed everything checked and an oil change. Great job Darryl. We love you and Honda.!!!
8/18/2019
Janica May. VERIFIED CUSTOMER
James was friendly, welcoming and helpful with my service at West Hills Honda.
8/18/2019
Donald W. VERIFIED CUSTOMER
Awesome person to deal with.
8/18/2019
Dennis S. VERIFIED CUSTOMER
Work was completed as I requested.
8/18/2019
Dale A. VERIFIED CUSTOMER
James was thorough in making sure the service we received solved the problems we were having with our Element. The service was finished in timely fashion, all things considered. We really appreciated how kindly we were treated. Thank you.
8/18/2019
Faye C. VERIFIED CUSTOMER
Great job guys
Excellent service all around
Great job to James Cannon
8/18/2019
Roy L. VERIFIED CUSTOMER
I was happy with your service and happy that you didn’t try to sell a lot of extra service.
8/17/2019
Bruce S. VERIFIED CUSTOMER
Austin was a superb representative of West Hills Honda. He is very customer service oriented and wanted to make certain that we had a good experience replacing our airbags. A+
8/17/2019
Shelly S. VERIFIED CUSTOMER
Great customer service! Easy to schedule.
8/17/2019
William R. VERIFIED CUSTOMER
We are satisfied that our complaint regarding issues with the tail gate motor were addressed by our technician and then resolved.
8/17/2019
Diane M. VERIFIED CUSTOMER
West Hills Honda is on the road towards regaining my confidence. You folks have had some serious bumps in the road over the past year. Brett and his team seem to be recovering. Thank you for the service that you and your team provided to me today.