Identified the problem, did a high low bid for reimbursement for the broken stud, and set up out appointment. Always kept us informed.
10/23/2019
Linda K. VERIFIED CUSTOMER
Great place to do business. Thank you
10/23/2019
Robert M. VERIFIED CUSTOMER
Check in was busy but efficient. Cat was done promptly and it was clean when I got it back. Also had the accounts combined from Toyota and dodge. Payment was easy with my points. Thank you for an easy day.
10/23/2019
Nancy R. VERIFIED CUSTOMER
Great customer service! Timely and super friendly.
10/22/2019
Christian L. VERIFIED CUSTOMER
Great communication, excellent service.
10/22/2019
Jeffrey J. VERIFIED CUSTOMER
I appreciate the dealer’s thorough inspection of my car when they were doiangry a basic oil change and tire rotation. It’s good to know that everything has been checked.
10/22/2019
Philip A. VERIFIED CUSTOMER
The person who help me was awesome. I had a sprain knee and he made sure I was taken cared of. He also drove my car to me so i didn’t have to crutch myself to my truck. Thank u
10/22/2019
Brian E. VERIFIED CUSTOMER
Thanks!
10/22/2019
Catherine S. VERIFIED CUSTOMER
Jarret was great. I had a nit so good morning with my CRV issues so I wasn’t very happy when I arrived but Jarret was so pleasant I was able to share humor with him on the situation and it worked out great. Thanks Jarret for great customer support and explaining the work that was done on my car very thoroughly.
10/22/2019
Chris S. VERIFIED CUSTOMER
Brought my vehicle in for an oil change, recall work, and two warranty issues. Opted to rent a car because of the length of time it would take to get everything done. Called at 5 and was told parts for one warranty fix would be in the next day and the other need to be researched further and that I could have the rental one extra day. Waited until 2 the next day to call for an update but only got the advisors voicemail as well as spoke to someone in service who said they would get the advisor a message and he would call back in an hour. Because of the rental and not hearing anything back, I left work early (in Seattle) and got to the dealership at 5. Come to find the advisor was not working and no one knew about my car. Determined I could take the car because waiting on warranty parts. I appreciated the advisor who did help me and getting me going ASAP. Help me understand how something like could happen and why I shouldn’t go somewhere else? I’ve been coming here with 4 different vehicles over a long period of time and am completely frustrated.
10/21/2019
Jamie M. VERIFIED CUSTOMER
Darryl was excellent to work with. His communication was wonderful and he made my experience very positive.
10/21/2019
Samuel E. VERIFIED CUSTOMER
Andrew was doin great, great service and v relatable.
10/21/2019
Carol W. VERIFIED CUSTOMER
Great customer service. Explained everything so I understood.
10/20/2019
Claude G. VERIFIED CUSTOMER
Everything was fine and accomplished as requested.
The person scheduling the appointment
Needs to be given customer service
training, however. She was very
Impersonal and gave me the
impression I was not that valuable
a customer.
10/20/2019
Che Hong. VERIFIED CUSTOMER
Great service
10/20/2019
Katherine M. VERIFIED CUSTOMER
Great service, will definitely be back!
10/20/2019
William S. VERIFIED CUSTOMER
Jarret is fabulous to work with. He is knowledge, friendly and reassuring. He is always a joy to work with.
10/20/2019
Maria G. VERIFIED CUSTOMER
Excellent customer service. Always friendly and welcoming.
10/20/2019
Gene D. VERIFIED CUSTOMER
I am back in the West Hills Honda waiting room, to have the electrical issue resolved. It is now October 19th, this problem started in September.
I can't keep coming back to the service center to address the same problem over and over. The lack of loaner cars is also an issue, I can't spend half a day of my valuable weekend time in the waiting area.
In other words, I am not a happy customer.