West Hills Honda Auto Repair Service

Perft. Thanks

Patrick was very efficient and explained the services being done to my vehicle. He was very nice and courteous.

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Austin was very kind and helpful, as well as informative.

After they figured out what was wrong they fixed it the same day. We were very happy.

Very personable young man and professional.

I had an appointment at 0845 in the morning on Saturday. I asked how long will it take the rep. Told me "1/2 day or till the end of the day." So at the end of the day I called and the rep. Asked me "can we keep until tomorrow (Sunday)" i said ok Sunday. i started calling around noon the reps wouldn't answer my call I left urgency once and no reply. 1540 on Sunday the rep. Calls and said they still haven't worked on the car. I told him I needed the car back so he got me a rental for Monday. The rental agent told me I get the car for 24 hours. Monday after work I called the rep. To ask about my rental and No answer. I called again around 1600 no answer. At 1645 I recieved a phone call about my car saying it is done. I returned the car get to the shop at 1710 and the is 1 rep.. there a couple walked in just before me and was being helped. 5 minutes go bye and an older gentleman walks in. The rep. Finishes with the couple and asks the older gentleman next. I waited another 10 minutes for the rep. To help me. The 1st thing he says is it's "Monday night football we let everybody else go for the night." Sorry for your wait what can I do for you? So I told him that I wad frustrated because of No communication. He apologized again. What would you do or say if you had an appointment and your car isn't ready for 3 days. And on Mondays people leave because of football. What should you want? How would you handle it?

Excellent experience. Sure spent a lot more money than I anticipated, but even with that unpleasant fact, I couldn’t have been more pleased with the professionalism and service. We just moved to the Pacific Northwest, and had a much better experience than what we experienced at our Honda dealership in Salt Lake City!

We were pleased to have the car fixed so quickly and with no hassle. Thanks!

Very knowledgeable and considerate of my time.

Patrick was very considerate and attentive.

I showed up early and he said he can’t say that I can get in right away but he got me in fast and was friendly.

Called and left several messages to call me back and no return call about the service that was not completed. Requested all wheel alignment when replacing tires. Still waiting pn call back. Returning calls means returning customers.

My maintenance light wasn’t reset

Austin was very helpful and kept me informed and up to date during my service appt.

Everything done great. Courteous and competent.

Oh my goodness that Service guy Jarret is this best. So helpful and pleasant. I will always use West Sound Honda and Jarret for all of my service needs. I will recommend him to all of my friends.

Cameron was attentive to my needs and went above and beyond to ensure i was updated with my car’s status. He is driven to provide excellent service and has changed my attitude towards West Hills Honda from subpar past experiences. Well done.

Brett was super amazing. There was an issue with a recommendation for a new cabin filter which Brett handled very professional. I had just replaced it 2 days prior yet the tech said I should get a new one as it was dirty. Brett totally owned the issue and resolved it very professional. He has helped me many times in the service center and I am always impressed by his integrity.

Brett and West Hills ROCK.