West Hills Ford Auto Repair Service

Ronnie was very personable! He met our needs and was very kind!! Also wanted to say that Joshua Kennedy went above and beyond helping us figure out what we needed. He was very kind and really was a blessing to us! Over all we were very satisfied with our visit!

Brenda is a breath of fresh air. She is what customer service is all about.

Brenda was extremely polite and helpful. She gave me frequent updates about the status of my service which gave me peace of mind. Best experience I’ve had at a dealership. Highly recommend, and will be returning for future services. 5 stars!

job was completed on time as promised. I am very pleased with the service. thank you

Brenda is awesome. Caring and efficient.

Colin did an excellent job today and I really appreciate his professionalism. He is helping me plan some follow-on work and I am looking forward to working with him. Thank you Colin!!

Colin Arper provided outstanding service when I brought my Mustang in for a recall. I also had an oil change. Although he had a full plate, he took the time to ensure I was satisfied with your service. Well done Colin.

My NEW FORD vehicle has had an issue with losing tire pressure since the first time west hills performed a tire rotation. I mentioned it at every service since and was always given an excuse of why it would have to wait until my next service to be found. Now you found the issue but, instead of fixing the issue you tell me I should just get new tires because the original tires (that have just under 36,000 miles) are now shot. I figure you guys don’t want to do the warranty repair and would rather try to sell me some tires. On that note if you think I would even think of buying tires from a Ford Dealer that can not even make it 50,000 miles on their original tires you are mistaken. I also liked the nice touch of how you could not find any damage on any previous visits to explain the leak but now you are noting damage. The problem is the tires that leaked had no damage and the tire that had rub marks from curb parking has been rotated to the location of a tire that was leaking. I was also told all tires were pressurized to 35 psi yet according to the car sensors 2 were at 40psi and the other 2 were at 30 psi. I guess if you average the pressure it is 35psi. I requested that if the tires got rotated that I be told where they are rotated to so I can continue to monitor and I was not told anything regarding the new location of the leaking tires. I will be contacting Ford about my warranty and on the service plan I purchased. I do find it unusual that when I come in for scheduled maintenance I am told that I need all of these services but, once we establish I am on a prepaid maintenance plan all I really need is an oil change. My very first service I received from West Hills was outstanding. I stated so in my feedback. Since then it goes down a little each time. This time was a bit much. I don’t blame Brenda. I am sure she is encouraged to upsale on every appointment. Since west hills refused to do a repair option I would like my diagnostic fee that was charged reimbursed. Do not contact me regarding any other option other than reimbursement. If this is beyond your authority please don’t waste anymore of my time. I will take my case to Ford next.

Great service and service department took great care of me and the ford escape. Fixed all problems from the back hatch and side doors. Be going to your facility for now on. Bruce Titus did nothing to help me.vthank you

Brenda has been wonderful getting everything we need to get our car fixed under warranty.

The service on my truck was was performed professionally and within the time frame given to me. The cost was exactly as given on the low side of the estimate. I am happy with the service provided, both mechanically and at the front counter. I will use you again and recommend you to others. Thank you. David Y

Brenda was very helpful and professional on a day we're I could tell you were overloaded. That being said I will admit I am not thrilled about having to bring my car in two additional times to repair a problem caused by your techs

Professionalism at its best!

Second time with Kelsi. She does a great job of working with a customer. Happy to have her set up my work!

Colin was very helpful and efficient during my visit. Thank you!

Colin has very poor customer service. Every time that he said he would call me to give me an update, he never called. I had to call him every time to get information. And it was very hard to get a hold of him. He never answered his phone once out of all the times that I called. I would leave voicemails and I wouldn’t get a call back till a few hours later. It was frustrating communicating with Colin.

Collin and Cole both did a great job. I only worked with Collin one for a second key and lock door code. He did well. Anxious to please and attentive. I worked with Cole for over a week to diagnose my Truck problem and then proved estimates on new engines so I could make a decision on what course to pursue. Cole did great as well.

Brenda was very kind and professional towards my wife and I. We were in and out with our repair faster than we expected. Very high remarks from my wife and I for your staff. We even had unrelated questions answered from Loren and RJ that helped us. Thanks to all.

Outstanding service and another reason I will always be a customer for great service and great staff. Brenda has my back. Thank you

Max was great. Kelsey was also very helpful and greated me as a friend. I was most disappointed by the fact that you did not even clear a path through the slushy parking lot so that customers at the Mazda building could get to the deli counter in the Ford building. I had a sloppy, wet walk to get lunch while waiting for my Mazda service.