I took my car in for a service and recall 2 weeks ago. This week, my car was making a weird sound so took it back to the dealership. Found out the shocks are under recall. I'm disappointed that this was not repaired when I brought my car in earlier. I had just.assumed when my vehicle was brought in that all outstanding recall notices would be fixed. Now I know in the future that whenever I come in I need to ask about all outstanding recalls in order for them to be repaired, and I can't count on the service department to take the initiative and fix these.
12/22/2018
Shawn M. VERIFIED CUSTOMER
Terry was great, service was great as usual!
12/22/2018
Millard L. VERIFIED CUSTOMER
Was a good experience.
12/22/2018
Sharon M. VERIFIED CUSTOMER
Nina Shaw provided me with outstanding customer service. That is one of the many reasons why I will continue to purchase a new vehicle in the future from your dealership. The customer service that I receive is always outstanding. There were staff members that came up to me that have provided outstanding customer service in the past while I was waiting for the service to be completed on my vehicle this evening. It was a pleasure to speak with each one of them and know that your staff truly cares about me. Staff members that I've never met before walked past me and said hello and smiled. Your staff are the best of the best and it shows throughout the dealership. Please keep doing what you are doing. I think your dealership should be the model that other dealerships follow.
12/22/2018
Cory H. VERIFIED CUSTOMER
Thank you to Roberto for his excellent customer service
12/22/2018
Jose H. VERIFIED CUSTOMER
Great experience and customer service. Thank You
12/22/2018
Frederick M. VERIFIED CUSTOMER
Yes Gennifer was excellent. That service department is excellent as well.
12/22/2018
Clifford B. VERIFIED CUSTOMER
Thank you Heartland Toyota for your exceptional service. Every time I bring my car in for service I always have the same experience, excellent. Nina is an exceptional employee and was very professional and kept me updated on the status of my car. Thank you, I will always bring my car to Heartland Toyota.
12/22/2018
Lauren B. VERIFIED CUSTOMER
Terry was great. He was honest and didnt try to push anything unnecessary on me for my vehicle.
12/22/2018
George S. VERIFIED CUSTOMER
Very professional, courteous people
12/22/2018
Angela D. VERIFIED CUSTOMER
Terry is amazing!!! He’s knowledge of what kind of tires to get, to helping me with service today and making sure I was informed and 100% happy :)
12/22/2018
Jerett P. VERIFIED CUSTOMER
Terry was fantastic and guaranteed me a time for my vehicle! When i showed up it was ready just as he said it would be
12/22/2018
Nilo E. VERIFIED CUSTOMER
Dustin was professional and courteous. He did well despite the power outage. He arranged for my transportation needs to and from the dealership.
12/22/2018
Jim S. VERIFIED CUSTOMER
Aaron has really helped manage all 3 Toyota, thanks Jims s
12/21/2018
Delcea W. VERIFIED CUSTOMER
Great customer service. Welcoming environment.
12/21/2018
Roma L. VERIFIED CUSTOMER
Only one comment/question. There was a power outage while I was waiting for my 2016 Highlander to be serviced on 20 Dec 2018. Since the computers and printers were down, I received no hard copies of the service results. Will I receive them through the postal service (or by e-mail) soon? Please let me know. Thank you.
12/21/2018
Eric H. VERIFIED CUSTOMER
Aaron Smith is the type of person you want to see in customer service!
12/21/2018
Julie H. VERIFIED CUSTOMER
Roberto was very helpful and friendly! He explained everything clearly and contacted me as soon as the vehicle was ready.
12/21/2018
Walter G. VERIFIED CUSTOMER
She is very friendly.
12/21/2018
Bonita S. VERIFIED CUSTOMER
I have never been treated so well at a dealership.