This is David Nichols I have to admit that I was taken back by the price of two light bulbs. The other side of the coin is that everyone of the Toyota team who helped me to get the car fixed were extremely professional. Thank you and appreciated.
8/30/2019
Kevin R. VERIFIED CUSTOMER
I was not contacted that my vehicle was ready and when I messaged for a status update and for someone to respond and let me know when my vehicle was ready no one responded. I came to the dealership in the last 30 mins of the day only hoping my vehicle was ready. Luckily it was and I didn’t have to scramble for transportation the next day.
Everything else was fine.
8/30/2019
Thomas F. VERIFIED CUSTOMER
Usual excellent service
8/30/2019
Eric A. VERIFIED CUSTOMER
Very helpful! Great service from Dustin, appreciate all his help.
8/30/2019
Matt S. VERIFIED CUSTOMER
Polite, asked good questions, answered my questions.
8/29/2019
Frederick S. VERIFIED CUSTOMER
You still need to improve the check-in process for service appointments. When we arrived there were six or seven people waiting. We had no way of knowing who was first or next. Your service advisors did a good job of sorting things out by asking the people for their appointment times. However, you need to have a sign-in sheet or number dispenser to eliminate the confusion. Thanks.
8/29/2019
Fred B. VERIFIED CUSTOMER
I BROUGHT IN THE PARTS AND GOT QUOTED TO INSTALL TWO HOSES. THEY ONLY INSTALLED ONE HOSE AND STILL HAD TO PAY THE SAME PRICE THAT I GOT QUOTED ON.NOW I have to worry about the other hose going bad and paying the same price again.Bad business on your part.I have been doing business with Heartland for a long time and this draws the line between the assistance manager of service department. Trust is important to me And I hope it is the same to your business
8/29/2019
Daniel P. VERIFIED CUSTOMER
Great customer service
8/29/2019
Charlene F. VERIFIED CUSTOMER
Jacob and all concerned were great. The most important proof to me to is vehicle reliability. That is also 5??
8/29/2019
Trinidad M. VERIFIED CUSTOMER
I am very pleased with the service but I suggest something to your client like me very forgetful it may cause you less but with great appreciation offer to check the tire pressure since you've got the on your service that will appreciate so much just a little extra service means a lot to me I really don't know to others but to me yes..I treat my car like my baby it's always a good feeling every time my car has been on your Service coz I know my car is always in good hands of your service..Thank you much for taking good care of my car I always think your 101% our are always in good hands of your Service..God bless their hearts of all your best and honest mechanics.
8/29/2019
Damon W. VERIFIED CUSTOMER
You need to give Dustin a raise. The problem with 4-Lo was a recurring one, despite having followed the manual explicitly. Not only did he have a good idea of what the issue was, but he pursued diagnosis and resolution methodically, and patiently. As it turns out, when switching to or from 4-Lo, you have to mash the clutch all the way to the firewall, in order to trip the same switch required for starting. The manual says to "depress and hold the clutch pedal", (which I had done), and makes no mention of the switch. Anyway, Dustin knew about it, was able to diagnose my failure, and PROMPTLY averted a potentially expensive diagnosis and service appointment. Every shop needs 10 guys like this.
8/29/2019
Derick D. VERIFIED CUSTOMER
Well done today. Excellent customer service from all departments I interacted with today. The previous two service experiences were very disappointing so it was encouraging to have a good experience at Heartland... just like the day when I purchased my 2019 Highlander from you guys.
Thank You!
Derick D
8/29/2019
David L. VERIFIED CUSTOMER
Bought the Matrix there and have always taken it there for all maintenance and repairs. Service Writers are always friendly and helpful and the service has been excellent.
8/29/2019
Albert S. VERIFIED CUSTOMER
Thanks for good job
8/29/2019
Teresa T. VERIFIED CUSTOMER
Best service I've ever had at a dealer
8/29/2019
Michelle P. VERIFIED CUSTOMER
Professional and efficient. I was well taken care of. Thank you!
8/29/2019
Stuart B. VERIFIED CUSTOMER
This is the most thorough and professional dealership I’ve ever experienced. I’m in Bremerton once or twice a year, so I plan to make you my home-base service center for both my Toyotas from now on. Thanks for your great work!
8/29/2019
Jill A. VERIFIED CUSTOMER
Yes very pleased with our service. Dustin is always so pleasant to work with.
Thank you!
8/29/2019
Danilo P. VERIFIED CUSTOMER
Terry was very helpful and honest, great info and insight on my different options on how to handle my vehicle situations
8/29/2019
Erick J. VERIFIED CUSTOMER
Excellent service today.
Austin was very helpful and personally came to the waiting area and told me my car was ready and guided me to where my car was parked.