Very pleasant and helpful customer service rep. And he made
me smile
10/18/2019
Robin P. VERIFIED CUSTOMER
Car running fine. Inside car on driver's door were oily fingerprints, black greasy handprints on passenger seat & coffee/something brown sloshed on driver's side dashboard. I don't drink coffee ever. Only water in car. Didn't think to take photos of oil $ grease, but did get dashboard.
10/17/2019
Marjorie E. VERIFIED CUSTOMER
He was very helpful, and quick to get back to me about car being ready to pick up
10/17/2019
Patricia S. VERIFIED CUSTOMER
Wrong parts ordered after no parts ordered at service. Two hour appt and incomplete work. Had to reschedule again and need six hours for floor mat anchors. Not to happy but sales rep was great about it and it was not his fault. First time ever that I’ve been so disappointed with the dealership
10/17/2019
Gaywynn C. VERIFIED CUSTOMER
Thank you
10/17/2019
Steve S. VERIFIED CUSTOMER
Thanks for representing heartland and Toyota so well Rich! I’m always impressed with the staff there and you are no exception
Best
Steve
10/17/2019
Steven M. VERIFIED CUSTOMER
You were able to supply me with the rental vehicle so we didn’t have a wasted day and Mandy did a great job of keeping us informed and handling the whole repair issue. Thanks
10/17/2019
Anna H. VERIFIED CUSTOMER
Great service. Friendly
10/17/2019
Jennifer P. VERIFIED CUSTOMER
Mike was awesome from the beginning. In middle February I transferred back to Tacoma area for work (to be closer to home). And I’m so happy with the service and atmosphere that I will still do all my services up in the Bremerton area. I always leave happy & satisfied.
Thank you for making life less stressful when driving all the way up from Tacoma area. This dealership will always be my home.
Thank you again.
Jennifer
10/17/2019
Amanda Q. VERIFIED CUSTOMER
Gennifer was very friendly and made sure to communicate with the service team that my car needed to be done at a specific time.
10/17/2019
Jennifer S. VERIFIED CUSTOMER
Mike was super friendly, especially for such an early morning appointment. He was quick and efficient and kept me posted on the progress of my vehicle, and worked to get me on my way this morning! Kudos to Mike!!
10/17/2019
Debra W. VERIFIED CUSTOMER
In the past I commented on how long an oil change took. Todays prompt service makes me think something has changed for the better!
10/17/2019
Linda B. VERIFIED CUSTOMER
Great service
10/17/2019
Guy M. VERIFIED CUSTOMER
Cole did a good job. Very efficient ... Very personable.
10/17/2019
Elizabeth T. VERIFIED CUSTOMER
The first lady that helped my husband was extremely unprofessional but Dustin and Scott took over and turned the experience into a good one by taking care of our window motor in our rav 4.
10/17/2019
Daniel J. VERIFIED CUSTOMER
Sincerely appreciated the great service. Thanks!
10/17/2019
Larena M. VERIFIED CUSTOMER
Dude was great. Friendly and curtious.
10/17/2019
Dana P. VERIFIED CUSTOMER
Quick and easy per usual
10/17/2019
Earl A. VERIFIED CUSTOMER
I was there from 1:30 - 4:00 pm. I was early for my appt but was informed my paperwork was misplaced/misfiled. We have recently purchased 2 vehicles from you and a possible 3rd next year. Accidents happen. Thank you for supporting breast cancer month, our daughter was diagnosed 2 weeks ago.
10/17/2019
Kate . VERIFIED CUSTOMER
It took at least an hour longer than she indicated, but other than that I was very satisfied .