Aaron as always provided great service! He is the reason I keep coming back to Toyota for service and the reason I recommend Toyota to others. I do have concerns about the technicians who worked on my car the day before as I suspect their failure to tighten up what was loosened the day before during the alignment is what caused my problem today. I feel lucky that it cost me a tow and not my life as I was jerked around on the road several times due to the malfunction. I know that my suspicions cant be confirmed for liability reasons but please make sure this kind of thing doesn't happen again to myself or someone else.
11/21/2019
Deborah M. VERIFIED CUSTOMER
He got my leak problem fixed and oil changed. I'm ready for winter!
11/21/2019
Lynden C. VERIFIED CUSTOMER
All the service people I have dealt with are always trying to do an excellent job, it is one of the reasons I have bought several vehicles from Heartland over the years.
11/21/2019
William R. VERIFIED CUSTOMER
Rick has managed my vehicles' service for years. He is one of your many ex-
excellent employees.
11/21/2019
James J. VERIFIED CUSTOMER
Very helpful when asking about other products and services. Very friendly and respectful
Keep up the great work.
11/21/2019
Robert A. VERIFIED CUSTOMER
Very professional !
11/21/2019
Marsha L. VERIFIED CUSTOMER
Your service plus parts was $60 more expensive than an estimate from Toyota of Seattle. If that is a trend we will probably shift our business to their shop.
11/21/2019
Robert D. VERIFIED CUSTOMER
Very happy with courtesy and job done
11/21/2019
Mary S. VERIFIED CUSTOMER
I was treated with respect. My concerns were understood and attended to. I went home feeling satisfied and will be bringing my car back in after putting on 1100 to 1200 miles. Trying to discover if my car is burning an unusual and therefore creating damage to my car's engine. If so, I am submitting my extended warranty to cover the cost of the repair. This is the discussion I had with your director of car maintenance.
11/21/2019
David G. VERIFIED CUSTOMER
Great service
11/21/2019
Mark C. VERIFIED CUSTOMER
I like the drop box and the online payment option.
11/21/2019
Samuel B. VERIFIED CUSTOMER
Donald Buster was great. But, I sat and stood around several people seated or standing ar desks, who were fixated on their computers or telephones and would not even greet me or have eye conduct. That is not good PR!AT THE VERY LEAST, SAY HELLO, ARE YOU BEING HELPED? SOMEONE WILL BE WITH YOU. Finally one man said I was in the wrong area for just an oil change. Well, I was there for awhile. When I got to the correct area I also stood in the center of the room waiting for someone to notice me. Still, no eye contact, no offers of help or hints at how long I would have to wait. Finally, Mr Buster arrived and I got some help.
The last time I was there someone met me at my car and took the mileage and took me inside. Everything went smoothly. What has happened at Heartland Toyota?
A big thanks to Donald Buster who got the job done and even noticed a broken license plate holder I had asked to be replaced wasn't replaced, called for an attendant and got it done ASAP
11/21/2019
Marcia C. VERIFIED CUSTOMER
I'm glad you guys have shuttle service.The gal that served me was nice and a good comunicator.
11/20/2019
Arlyne B. VERIFIED CUSTOMER
Great service as always, very professional, courteous, friendly, etc. Everyone who has done service on our vehicles, have all had these qualities. So, thank you for a great staff.
11/20/2019
Gregory K. VERIFIED CUSTOMER
Dustin was very professional. I was well pleased.
11/20/2019
Bruce . VERIFIED CUSTOMER
Really nice and fast to serve get me in and out of there..
11/20/2019
Marde B. VERIFIED CUSTOMER
Great job !
11/20/2019
Richard B. VERIFIED CUSTOMER
Great job to the maintenance team
11/20/2019
Lynn R. VERIFIED CUSTOMER
Dyson brought a problem to my attention and ask me if I want it fixed of course I said yes. Without this information I might have driven and ruined my engine.