Scott answered all my questions and was a pleasure to work with.
6/17/2020
Darla H. VERIFIED CUSTOMER
Aaron Rocksmith was great. He kept me informed of new services needed during the day.
Your service department was able to get everything done; even the additional work that was added.
I would suggest that you do something to answer simple questions. I had to call 3 times and I just wanted to know if the car was going to be done today or tomorrow. Nobody I talked to was able to answer that and I was put on indefinite hold. It seemed like a simple question that anyone with a computer screen could have answered. Aaron had to call me back. I was on the road and would have been traveling by the dealership on my way home. I had planned that I was going to stop in if I didn’t get a phone call. I know everyone is busy first thing in the morning and last thing in the afternoon, so a triage system for answering simple questions could be very beneficial for your customers.
6/17/2020
Kevin B. VERIFIED CUSTOMER
Chet was personal and professional. A pleasure to deal with.
6/17/2020
Stephania B. VERIFIED CUSTOMER
Austin Newell was courteous and provided exceptional customer service. Thanks for doing a great job!
6/17/2020
Jamie K. VERIFIED CUSTOMER
Nicely handled under unusual circumstances. I felt safe.
6/17/2020
Brennen S. VERIFIED CUSTOMER
Great service experience. Thank you.
Brennen
6/17/2020
Sam W. VERIFIED CUSTOMER
I only wish y’all would force customers to wear a mask
6/17/2020
Susan S. VERIFIED CUSTOMER
They found a dead mouse in the car and mouse droppings and nest materials were left on the passenger side floor. Surely that should have been disposed of before we got the car back. I assume they were carefully disinfected along with rest of the car interior. Otherwise, everything was fine.
6/17/2020
Steven L. VERIFIED CUSTOMER
Timely good service.
6/17/2020
Steven B. VERIFIED CUSTOMER
Based on observing some of your staff not wearing their masks properly, we question your staff’s commitment to the safety of your customers and their colleagues. If we can’t trust the staff that we see, we’re uncertain that we trust that the service staff are wearing their masks properly while servicing vehicles.
6/16/2020
Paul M. VERIFIED CUSTOMER
Austin did a great job for me. I didn’t have to wait to be checked in. He treated me with great respect and got me signed out as soon as my truck was ready.
6/16/2020
Kevin P. VERIFIED CUSTOMER
Dustin was professional and helpful.
6/16/2020
Trent B. VERIFIED CUSTOMER
I appreciate that the recall repair service was expedited so I didn’t have to spend extra hours waiting around. I also appreciate that he noticed I was close to my 3 year warranty expiration and recommended the 3 yr / 30k mileage tuneup even though I had low miles.
6/16/2020
Charles F. VERIFIED CUSTOMER
Great experience. Great customer support. Thanks
6/16/2020
Mariza A. VERIFIED CUSTOMER
Iam extremely satisfied of what they do in my car amazing job!!!job will done !!!thanks also for Dustin Beeson! to explain of what I need to be done on my car ???? job will done!!! appreciated!!!
6/16/2020
Kenneth G. VERIFIED CUSTOMER
Scott treats me very well thanks KC GULEBIAN
6/16/2020
Lorna D. VERIFIED CUSTOMER
your doing awesome customers service Mr Bradley n keep it up.
6/15/2020
Tim L. VERIFIED CUSTOMER
I was told mice got into cabin air filter. When i checked it, there was no sign of mice or their activity. I was quoted $450 to remedy the alleged problem. I cleaned the filter for $16. The report of mice was untrue and that is disturbing. Thank you.
6/15/2020
Gary C. VERIFIED CUSTOMER
Dry much do,
6/14/2020
Alberta M. VERIFIED CUSTOMER
We didn't have an appointment, and we had our mid vehicle maintainance handled and completed within the two hour estimate. Thanks for excellent service.