I was helped within 1 minute of arriving at my appointment time, and my vechile had all work completed and was ready several minutes ahead of the estimated time I had been given.
7/15/2020
Ross K. VERIFIED CUSTOMER
When I was quoted 295 for each front and back breaks I was disappointed to see an additional 30 charge for supplies when paying. That should have been included in the original quote.
7/15/2020
Colleen C. VERIFIED CUSTOMER
Breanna was professional, friendly and knowledgeable about my vehicle. She let me know what additional service needs I may have in the near future without being pushy or sounding like a salesman. She made me feel comfortable. We scheduled my next service appt. before I left.
7/15/2020
Robert K. VERIFIED CUSTOMER
Nice stay safe social distance lounge area to wait till service concluded.
7/15/2020
Kathryn L. VERIFIED CUSTOMER
Just like always... great service, professional staff, clean and safe space.
7/15/2020
Tammi V. VERIFIED CUSTOMER
So very pleased. Dustin was awesome and I will definitely be returning because of Dustin's top notch customer service .Plus my 89 Toyota truck has 438,000 original miles and I've had it almost 30 years and my 93 Toyota land cruiser has 290,000. Love them both.. Thank you:)
7/15/2020
Richard . VERIFIED CUSTOMER
Dustin did an excellent job of explaining the work that was accomplished and the details of the additional work recommended. Also, he contacted the warranty center and received approval to some of the repairs.
7/15/2020
Michaele S. VERIFIED CUSTOMER
Chet provided excellent customer service
7/15/2020
Earl R. VERIFIED CUSTOMER
Aaron was responsive to my concerns. Not only did he get my vehicle in, but he found new information about a idiosyncratic feature of my Prius.
7/15/2020
James L. VERIFIED CUSTOMER
A good job and Courteous service
7/14/2020
Alexandra M. VERIFIED CUSTOMER
Dustin was exceptionally helpful and professional- check in/out process was a breeze and he even scheduled a last minute, next day windshield replacement for me when I asked at the end of my appt. A great experience all around.
7/14/2020
Alison B. VERIFIED CUSTOMER
Dustin did a great job and was very helpful. I would return to him if possible the next time I need work done.
7/14/2020
Lanny R. VERIFIED CUSTOMER
Brianna left the dealership and I had to locate a service person n.v to see if my vehicle was done. Arrived at 10:50 and departed at 4pm. A bit long.
7/14/2020
Bryan B. VERIFIED CUSTOMER
Breanna did a great job making sure my concerns were addressed. I can be a demanding customer but she handled it wonderfully.
7/14/2020
Karen S. VERIFIED CUSTOMER
Michael was very thoughtful, personable, professionable. He kept me informed.
7/14/2020
Mariom M. VERIFIED CUSTOMER
See you next time
7/14/2020
Orion P. VERIFIED CUSTOMER
Yeeeeeehaaaaaa
7/14/2020
Romeo E. VERIFIED CUSTOMER
Great customer service. Thank you very much.
7/14/2020
James R. VERIFIED CUSTOMER
He made sure that he knew what work I expected to be done, and after an inspection, made some recommendations that were in my best interest. He made sure a rental car was available for me, and when work was done, he called AND texted me. When I failed to respond (I didn’t realize I wss away from my phone) he sent a text that gave me a way to pay. The Sales Staff helped me get the rental turned in, got my keys, and gave me my paperwork. I was contacted by Chet on his day off to see if all was well. I'll call him Tuesday to see if he had comments, concerns, or other recommendations. Another great team effort by the folks at Heartland. Thanks!
7/13/2020
Stephen K. VERIFIED CUSTOMER
Donnie did great. But your parts chain sucked. No 2008 Tundra shocks in store or at Oregon warehouse? Dropped Tundra Thurs, and they weren’t going to have it done until Monday. THANKFULLY Donnie got parts Manager to air freight shocks up from L.A. Really, shocks? Still wasn’t ready until Saturday afternoon.
I’m totally happy with Donnie. As a loyal & long-time patron of Heartland service, I’m disappointed. Your supply chain can do better. I’m literally dependent on my Tundra as our moving day approaches and we haul household goods to storage. With Donnie’s help, we only had minor delay. Thanks Donnie.