Erik was fantastic! At first I was worried because the part was taking much longer than expected but he kept me updated and even called me the next day to tell me that somehow he had it! I was so excited because I had been waiting for a month and thought it would still be a couple more weeks. He called me through every step of the process to keep me updated because he knew I was very anxious about getting my car fixed. He made me feel comfortable and answered all of my questions (and I had a lot) and he never made me feel like I was bothering him. I appreciate him so much and I'm very happy my car runs great now.
4/15/2017
Joyce C. VERIFIED CUSTOMER
Excellent service today - in and out reasonable time
For recall appointment.
4/15/2017
Deborah D. VERIFIED CUSTOMER
Sweet person. Customer service driven and knows how to treat customers well. Friendly and makes me happy knowing she is there working at Sutton. If everyone treated people like Jillian the world would be a better place!!!
4/15/2017
Sharlie W. VERIFIED CUSTOMER
I dropped my car off Thursday evening so it could be serviced the next morning....needless to say the scratch on my car was not fixed, just painted over...see Brian he took a picture of it.
4/15/2017
Stephanie W. VERIFIED CUSTOMER
The service gentleman I dealt with was the perfect example of what customer service should be! A breath of fresh air! You are lucky to have an employee that puts such a positive face/attitude on your brand.
4/15/2017
Robin S. VERIFIED CUSTOMER
Always professional, always courteous, always kind and make sure I leave satisfied.
4/15/2017
Leslie F. VERIFIED CUSTOMER
Did a good job
4/15/2017
Beverly R. VERIFIED CUSTOMER
Great service completely satisfied
4/15/2017
Laura B. VERIFIED CUSTOMER
Bryon Jones was very helpful and an awesome customer service representative.
4/15/2017
Omar B. VERIFIED CUSTOMER
Jillian has provided amazing service throughout the years I've had my car. I call her to let her know my problem and get immediate response and excellent service.
Thanks Jillian
4/15/2017
Nancy P. VERIFIED CUSTOMER
She's good. Gives good service e.
4/15/2017
Patricia T. VERIFIED CUSTOMER
Thank you Melissa for all the time and care that you put in with each of yur customers.. thank you for making sure that my (baby) SUV WAS FULLY Taken DARE OF WITH all the repairs that was needed... Thank you Melissa and the ford team fir my beautiful birthday card and gift... you've made my birthday extra special... Thank you Bob for making sure that all of the repairs where top notch.. Sutton Ford you Rock!!!!!! Thank you , Patricia Jones
4/14/2017
Paul J. VERIFIED CUSTOMER
Very very pleased customer.
4/14/2017
Domanique P. VERIFIED CUSTOMER
Took care of everything kept me updated on my car thanks
4/14/2017
Willie K. VERIFIED CUSTOMER
I am always pleased when serviced by Sutton Ford. Juillard is an exceptional sevice Rep.
4/14/2017
Neil B. VERIFIED CUSTOMER
Best service I have ever had at a Ford dealership. I have gone to Al Piemonte and McCarthy Ford before I moved to Orland Park.
Definitely coming back
4/14/2017
Raymond D. VERIFIED CUSTOMER
Thank you Dave, I was very pleased with the service that I received today. I will definitely be returning.
Thanks
Leslie Dziezak
4/14/2017
Gregory C. VERIFIED CUSTOMER
After getting my oil changed,hours later I noticed a piece hanging from the bottom of my vehicle with a loose screw. I don't khow when it happened. Mechanic should have spotted this if the screw was loose!!!