Bryan Jones was so helpful in answering all our questions. And showing me everything I needed to see with my own eyes. He responded to all my calls. And letting us know what were the best ties for my truck. He was great
6/3/2026
Tyrone T. VERIFIED CUSTOMER
Mr. Brian is the best at Customer service
6/3/2026
Vincent S. VERIFIED CUSTOMER
No one showed up
6/3/2026
Danielle F. VERIFIED CUSTOMER
Jillian is ALWAYS pleasant and helpful whenever I have a concern about my vehicle. If she doesn't have the answer right away she will find out what is needed and get back to me in a timely manner. Great customer service.
6/3/2026
Matthew M. VERIFIED CUSTOMER
in particular Bryan and Kyle represent your brand very well
6/3/2026
Tameeka C. VERIFIED CUSTOMER
Always great customer service
6/2/2026
Joe H. VERIFIED CUSTOMER
I have been using Sutton Ford to do repairs on my vehicle for years
I like their customer service and friendly employees.
6/2/2026
Marcus S. VERIFIED CUSTOMER
I love working with Gloria. Straight to the point and good communication.
6/1/2026
Robyn S. VERIFIED CUSTOMER
My car has not been serviced since April. A part was supposed to be ordered. I've called to inquire as recent as 5/29, still no part.
6/1/2026
Mabel K. VERIFIED CUSTOMER
The service was great and little bagged up but they kept checking to make sure I was ok
5/31/2026
Ursula B. VERIFIED CUSTOMER
Bryan was very professional yet friendly. He explained my service options clearly and communicated updates throughout my appointment. He was extremely helpful and is an asset to the service team!
5/31/2026
Jamar M. VERIFIED CUSTOMER
Can I please get a copy of the scan report, battery test reports, and diagnostic results. I only see vehicle health and everything is green. Yet I have a park break require service warning appearing.
5/30/2026
Randall P. VERIFIED CUSTOMER
Jilllian was excellent to work with. She secured a loaner vehicle upon finding out the issue with our vehicle. She even set it up for me to be picked up and had the loaner picked and my vehicle dropped off upon completion of service. I truly thank her for her professionalism and all her assistance.
5/30/2026
Rich B. VERIFIED CUSTOMER
It's always great service from Tony! The service tech that has done my car the past two times is actually been earlier but respectful by calling first and he always does a superb job! Tony sets up the appointments perfectly follow through with possible services that might be needed because of the time. Like air filters and cabin filters. I have never been disappointed with the service that I have received! The only thing that I am disappointed is is that I'm being charged the 3% tax for using my debit card one by law it's only for credit card usage! I've been taxed at 3% three times now but didn't find out until the second time. And I found out today that you guys do not charge that tax when people bring their cars into the shop! I'm really hoping that somebody gets back to me and possibly refunds me that 3% tax from this recent service and the past service that I was illegally being charged.
5/30/2026
Janice T. VERIFIED CUSTOMER
Bryan is kind and patient. He has GREAT customer service skills.
5/29/2026
Frankie R. VERIFIED CUSTOMER
Quick and courteous
5/29/2026
George C. VERIFIED CUSTOMER
She’s the best. She’s a asset to the Sutton Ford team. A wonderfully human being.
5/29/2026
Kenneth W. VERIFIED CUSTOMER
Mellisa did another outstanding job! She always makes my visit great!
5/29/2026
Cynthia B. VERIFIED CUSTOMER
Bought a Chevy Colorado had a problem with the temperature gauge. It took you guys just about a month to figure out what was wrong. First payment is coming up and my son just got the truck back. Pretty crappy service