Gloria was amazing! I came for routine maintenance on my vehicle and mentioned that my stirring wheel shakes when I brake. Gloria alerted the mechanic and found that my rotors were bent. Gloria took full accountability since they were the last to change my brakes. They needed to order a part, so Gloria sent me to Hertz for a rental because she said my vehiclewas not safe to drive. Gloria thought I would only need the rental for a day. When she found out my vehicle would not be ready due to a delay in receiving another part, Gloria immediately called me and apologized for the inconvenience and extended my rental. Gloria was very helpful and reassuring, and I truly felt like she cared about the status of my vehicle, as well a making sure there were no complications.
3/9/2026
Tania T. VERIFIED CUSTOMER
Jason was awesome!
3/9/2026
Raynell D. VERIFIED CUSTOMER
They didn’t top off the fluids with my oil change.
3/8/2026
Jawann J. VERIFIED CUSTOMER
Mr. Jones was very knowledgeable about his job. He made sure that I got in and out with no issues while also assuring that my payment was correct. He is very professional and easygoing. Thank you for your services.
3/8/2026
Tim W. VERIFIED CUSTOMER
Brian Jones was completely helpful with my vehicle. He also gave me information for future tire cells. Great customer service
3/8/2026
Deatra H. VERIFIED CUSTOMER
Always professional Always giving great customer service
3/7/2026
Andre T. VERIFIED CUSTOMER
Melissa showed great customer service, and was very thorough while helping me.
3/7/2026
Michael B. VERIFIED CUSTOMER
Very happy with Sutton Fords convenient service. They picked up my Bronco for service at my home and dropped off a loaner car. Excellent service.
3/6/2026
Margaret W. VERIFIED CUSTOMER
Staff was courteous, and knowledgeable and completed the work promptly and effluent
3/6/2026
Charlie R. VERIFIED CUSTOMER
I am always thankful for the outstanding service provided to me.
3/6/2026
Velma J. VERIFIED CUSTOMER
Good service
3/5/2026
Laura B. VERIFIED CUSTOMER
She is very nice person
3/5/2026
Lois A. VERIFIED CUSTOMER
Gloria was so professional and efficient thank you
3/4/2026
Maryetta B. VERIFIED CUSTOMER
Not happy at all
3/4/2026
Larry T. VERIFIED CUSTOMER
Cars are all very similar, the difference is the staff separating yourself from others. This is done with people like Jillian who I cannot say enough positives about the reason I will continue to return to Sutton Ford.
3/4/2026
John . VERIFIED CUSTOMER
Exceptional service and very thorough description of my issues. Tim made it easy to understand and helped the entire way
3/4/2026
Fredrick D. VERIFIED CUSTOMER
Melissa greeted me with a welcome smile and was pleasant throughout my visit. Thank you
3/4/2026
Richard S. VERIFIED CUSTOMER
Top to bottom job well done
3/4/2026
Louis W. VERIFIED CUSTOMER
My experience with Jason Dunkin Scott Jr. is always great. I really appreciate his honesty and his colleagues that work on my vehicle to make the customer happy. He JASON is a great asset to Sutton Ford. Keep up the good work guys.