It took way too long to get the service done. Even with an appt, the work in the car did not begin for 1.5 hours.
I was never given an explanation for the delay
3/19/2026
Debra P. VERIFIED CUSTOMER
She's great. Upon approaching the desk I'm greeted in such friendly,welcoming manner yet professional.She's helpful,went above and beyond to answer my questions.I have been a customer of Sutton for years the Service Department has consistently provided exceptional service.5 Star rating. With Gloria that rating continues to be 5 Star!
3/19/2026
Johnathon B. VERIFIED CUSTOMER
everything was great Jillian is always fantastic to deal with thank you
3/19/2026
Brittany L. VERIFIED CUSTOMER
The company gave him the wrong address but when he contacted me I told him where he needed to be and he was really chill about it all. We shared some laughs and he said he would be at my house soon. When he got there everything was taken care of in less than 6 seconds. He's a good employee. Good with people. He knows how to talk to them. You should give him a raise after all that driving.
3/18/2026
Debora C. VERIFIED CUSTOMER
Great service. Wait time was good.
3/17/2026
Markus P. VERIFIED CUSTOMER
Jillian was amazing , she kept me informed every step of the way. She made sure my vehicle was dropped back off at my job! I’ve been bragging on Sutton Ford all day because of her efforts! Thank you from a very satisfied Sutton Ford Customer!!
3/14/2026
Michael F. VERIFIED CUSTOMER
Melissa, was the absolute best! Was able to make an appointment super fast, she was soo nice and made sure my issue was addressed extremely quickly. She kept me updated through text, and my vehicle was in and out very fast, but her customer service was probably the best I’ve experienced at a dealership, Sutton ford is my new home for service, and she’s my number one to deal with!
3/14/2026
Lawrence R. VERIFIED CUSTOMER
Jason is a very helpful person and he'll go that extra mile to help you out.
3/14/2026
Byron M. VERIFIED CUSTOMER
Always provided excellent service
3/14/2026
Insurance (. VERIFIED CUSTOMER
A recall was found and performed during my oil change
3/14/2026
Randy B. VERIFIED CUSTOMER
Very professional swevice
3/14/2026
Charles H. VERIFIED CUSTOMER
She was very helpful and very professional I really appreciate the service she offere
3/13/2026
Kevin S. VERIFIED CUSTOMER
She was very thoughtful and informative and helpful.
3/13/2026
Ranier B. VERIFIED CUSTOMER
His service is great, friendly, & knowledgeable.
3/13/2026
Shawn C. VERIFIED CUSTOMER
I had to bring my car in instead of the mobile service I scheduled. I was charged “miscellaneous” fee which was not listed on the coupon I used. I was told the rebate would be added and all I would pay for the service was 29.99, not have to mail out for the rebate. The cashier lost my key and after almost 15-20 minutes of searching I was late for a client meeting. The cashier had an attitude about me disputing the $9.43 charge and insisted she never had the key. Ultimately I had to be dropped off, and 15 min later my key was found under her desk.
3/12/2026
Henrietta W. VERIFIED CUSTOMER
He is A gentleman
3/11/2026
Arvon P. VERIFIED CUSTOMER
Very professional, and kind
3/11/2026
Brian J. VERIFIED CUSTOMER
Fine service and very professional.
Courteous and friendly.
3/11/2026
Emmanuel P. VERIFIED CUSTOMER
Prompt, professional and courteous service.
3/11/2026
Earl H. VERIFIED CUSTOMER
Melissa is always very professional and courteous. Fantastic working with her.