Francis was great! We were trying to find a trusted service coordinator when your company promoted Jennifer Nam. I think we found him. Thank you Francis and Longo Lexus!
3/5/2020
Joe L. VERIFIED CUSTOMER
Fast and friendly service
3/5/2020
Richard C. VERIFIED CUSTOMER
We scheduled an OEM windshield replacement two weeks in advance and the service was completed in approximately seven hours!! This is an example of Longo LEXUS excellent service...
3/5/2020
Joy G. VERIFIED CUSTOMER
He is very helpful and nice
3/5/2020
John Y. VERIFIED CUSTOMER
I very appreciate! Thanks for an excellent job Today!
3/5/2020
Victor P. VERIFIED CUSTOMER
MR Eisenman was professional and I professional.
3/5/2020
**** D. VERIFIED CUSTOMER
I arrived to pick up my car and it was dirty, the Lexus rep said it was from the dust after sitting for a few hours that they did wash it. I then looked at the car and told him you never washed it and showed him. He said yeah you’re right. I told him please let your manager know. Very disappointed. I’ve spent a lot of money with Lexus service over the years and never experienced something like this.
3/5/2020
Clifford S. VERIFIED CUSTOMER
Did not go over added cost like a 7 dollar charge on key controller battery which is under a one dollar part that I have always changed myself. When you nickel and dime your customers like this it only leads us all to believe that you are you overcharging a lot of other things. This is my last Lexus from you
3/5/2020
Aida H. VERIFIED CUSTOMER
Very good service . Thank you Kelly!
3/5/2020
Max C. VERIFIED CUSTOMER
Edgar is the #1 thanks for help me
3/4/2020
BERNARD C. VERIFIED CUSTOMER
Kelly is very helpful and attentive. Give this man a raise!
3/4/2020
Luningning S. VERIFIED CUSTOMER
Edgar was very good in helping me but my worry is nothing was detected wrong with my car and I have to pay $175 and I’m concerned about the engine light but most important was when you start the car it doesn’t sound right. The only thing done was to tighten the gas cap which I don’t believe it’s the problem since the engine light has been on for a while already and I had consulted other mechanics before and they found the same thing so I decided to take my car to you but the same thing was check and nothing was detected. So I’m still wondering what is wrong with my car.
3/4/2020
SHU X. VERIFIED CUSTOMER
Very friendly
3/4/2020
Welbert W. VERIFIED CUSTOMER
Outstanding customer service!!!
3/4/2020
ZHIGUANG L. VERIFIED CUSTOMER
He’s very professional and nice! Im appreciated for his help! Hope to see him soon for next service.????
3/4/2020
Kerstin S. VERIFIED CUSTOMER
Edgar kept me up to speed. He is to be commended for his professionalism. Great job,Thanks.