Rene was very nice, he make sure to understand my concerns about my car
3/8/2020
Sal Y. VERIFIED CUSTOMER
I do not want to say anything negative but I was not satisfied with my experience at Lexus service Dept. I had a Hyundai car before and my experience there is 100% better than a Lexus.
3/8/2020
Michael L. VERIFIED CUSTOMER
Francise always great in taking care of us and ours vehicles
3/7/2020
Nam L. VERIFIED CUSTOMER
Your service was superb. James Palmer earned a 5-Star. The loaner car representative was really courteous and professional. Longo should be very proud to have such good employees. Thank you.
3/7/2020
Ephraim P. VERIFIED CUSTOMER
Good experience! Jim Palmer is very helpful and professional in his attitude towards me.
3/7/2020
PHILLIP B. VERIFIED CUSTOMER
Francis was polite, understanding, and he kept me informed on the progress of my car.
3/7/2020
Robert L. VERIFIED CUSTOMER
Nice person and very professional
3/7/2020
James T. VERIFIED CUSTOMER
Excellent and delivery was sooner than expected.
3/7/2020
Mary G. VERIFIED CUSTOMER
I was annoyed that service rep didn’t listen to my responses. Asked me the same question twice (will you be waiting for your car) within less than 30 seconds. Asked me the same question when completion of service extended by one hour. I compare this service rep against the my past experiences with other service reps and he fell below the standard.
3/7/2020
Soon P. VERIFIED CUSTOMER
Mr. Wong was great, personable and very helpful in going over what needed to be done and updating me on the status of the vehicle.
He provided excellent customer service. Really wonderful communicator.
Thank you Mr. Wong.
3/7/2020
Jonathan W. VERIFIED CUSTOMER
Me and my dad have trusted Longo for over 15 years without any problems. Keep it up.