Jen is one the best service reps I have dealt with not just at Lexus but at other dealerships. She always tells me what's due for check up when things are going to become serious and when I can get the best deals. She makes it a pleasure to come get my car serviced.
4/4/2017
Gladys R. VERIFIED CUSTOMER
Pretty satisfied
Thank you
4/4/2017
Noah F. VERIFIED CUSTOMER
Great job
4/4/2017
Gary H. VERIFIED CUSTOMER
She take care of me very good
4/4/2017
Samuel B. VERIFIED CUSTOMER
Great fast service
4/4/2017
Lihong W. VERIFIED CUSTOMER
Jim provided excellent services
4/3/2017
ANTHONY A. VERIFIED CUSTOMER
As always very professional and assisted me with my vehicle problems. Satisfied with all work done. Thank you
4/3/2017
Lorree F. VERIFIED CUSTOMER
He's amazing!
4/3/2017
Tammy L. VERIFIED CUSTOMER
Jennifer is professional, friendly and very helpful,
She is an asset of the company.
4/3/2017
PETER L. VERIFIED CUSTOMER
Robin was very helpful and profession. Great service.
4/3/2017
Mary Liberty. VERIFIED CUSTOMER
Thanks to Beau Uy for handling the 10,000 service and ECU recall replacement. It was completed within the time frame that he stated!
4/3/2017
Irena L. VERIFIED CUSTOMER
The service was completed 1 hour later than promising time, and after two phone reminders. The service 'ready time' in the recite is incorrect, actually it was 2:07 pm, and it took extra 20 min to get car at pickup station. The service advisor did not put attention that last service was done 1 year ago, and I must reminde him that the oil change probably necessary.
I'm Longo customer since 2012, and can see the you customer service level get worse, and it's very disappointing.
4/3/2017
LLOYD K. VERIFIED CUSTOMER
The estimated cost of getting my windows tinted was not discussed with me but it was on the paperwork. I was told the 15% off coupon I had was better than the 215 special offer coupon & the est. given was 128 so I was pleased. However the actual turned out to be 297! That's bad business and the way to lose customers.
The courtesy car windows were dirty/fogged up due the morning weather. Unfamiliarity with the car controls made it hard to drive & turn on the wipers. The front window refogged right away even with wipers so I had to find & turn on the defrost. Visibility was was extremely bad driving into the morning low sun. Longo should make sure this doesn't occur on these loaners.
4/3/2017
Connie M. VERIFIED CUSTOMER
Great service & attentiveness. I'm very satisfied w the service received. Thank you.
4/3/2017
Shelly H. VERIFIED CUSTOMER
Ok.
4/3/2017
Antonio N. VERIFIED CUSTOMER
Very professional, honest, and hard working employee.
4/3/2017
Carla H. VERIFIED CUSTOMER
Jennifer Nam as usual was great. Great attitude and very knowledgeable and professional. However the service department was not able to repair my car on a timely basis. The window shipped and received was mislabeled. I had to go on vacation with a broken window.
4/3/2017
Mindy Y. VERIFIED CUSTOMER
Jennifer is awesome!
4/3/2017
Susan B. VERIFIED CUSTOMER
I am very unhappy with my service I had ordered a small part to be installed on my dash I had asked Monica three times if this small part has been installed on my dash I had been there for 5 hours waiting had that piece been installed my hatch to my trunk to be repaired got home and none of these things work my interior lights have been fooled with I can't get them to turn on very disappointing I would like to speak with a manager !
4/3/2017
Maria C. VERIFIED CUSTOMER
My wife and I are extremely grateful for the attention and care Daniel Perez provides us. Thank you for the exceptional customer service Daniel!