Julien Diaz always provides great customer service.
4/6/2017
ILEANA L. VERIFIED CUSTOMER
excellent service
4/6/2017
Michael N. VERIFIED CUSTOMER
Great service.
4/6/2017
XUECHENG H. VERIFIED CUSTOMER
Excellent
4/6/2017
PETER J. VERIFIED CUSTOMER
Very satisfied Victor and his team did a great job taking care of me. Thanks
4/5/2017
Sun Kyung. VERIFIED CUSTOMER
Service was great and Jennifer updated status regularly. Very satisfied with service
4/5/2017
Mary W. VERIFIED CUSTOMER
Jenifer is the best one service agent
4/5/2017
Glen D. VERIFIED CUSTOMER
Arrived in time for my 10:15 appointment. Waited 25 minutes to get checked in. Told it would take 2.5 hrs for service. Took 4 hrs plus another 2.5 hrs to put on 2 new tires. A total time of 7 hrs! Never experienced this poor service at Longo's in the past. Hope it gets straightened out.
4/5/2017
Anthony W. VERIFIED CUSTOMER
Excellent
4/5/2017
HOWARD H. VERIFIED CUSTOMER
Great service. Thank you, Eric
4/5/2017
Leo L. VERIFIED CUSTOMER
Good and efficient overall experience.
4/5/2017
Anna H. VERIFIED CUSTOMER
Very friendly and I love how he keeps me updated on the status of my car. Provides excellent service every time. I'm extremely happy.
4/5/2017
ARCHIE C. VERIFIED CUSTOMER
Thank you David for all of your help. Really appreciate it. Thank you for taking your time in explaining everything and answering all of my questions. Thank you.
4/5/2017
Virginia K. VERIFIED CUSTOMER
Thanks Jennifer!
Always a pleasure to do business with you !
4/5/2017
SUSAN F. VERIFIED CUSTOMER
Daniel has been the best person at longo Lexus to have ever helped me and will keep going back to see him for anything I need he's my guy!
4/5/2017
Jesus S. VERIFIED CUSTOMER
Mr Tran seemed very knowledgeable, and courteous. Scheduled service for car. Was in and out in no time.
4/5/2017
YI C. VERIFIED CUSTOMER
Very keen and nice service, thanks for his help !
4/5/2017
Josephine S. VERIFIED CUSTOMER
He is too negative when it comes to service; for example, when I try to schedule for Fiday appointment on Tuesday, he went ahead to tell me it cannot be done without even checking. When I tried to book an rental car, his first response was all the cars were probably booked on Monday, until I told him I was here for recall. Though he provided several options, I was not happy about comin to Longo Lexus on Tuesday afternoon at two o,o'clock and. The job wich
4/5/2017
Andy Q. VERIFIED CUSTOMER
Everything was amazing up to the point of getting my car back. It really shouldn't take 15 minute to get my car back once everything was completed. I was forced to stand outside in the cold, and employees just stare blankly at me. I gave you the slip, how hard is it to get my car so I can leave and go to work. But nope, people just casually walk around doing their own thing while knowing full well I just need to pick up my car after personally handing them the tag to get my car. It's really a poor way to end the experience. David was great, might want to retrain your staffs on the valet. HAVING YOUR CUSTOMER STAND 15 -20 MINUTE IN THE COLD IS A BAD EXPERIENCE FYI. Now I dread coming back or dread recommending anyone here for service or sells need, don't need that type of experience for my customers and family.