Longo Toyota Auto Repair Service

I didn't receive any call or message that my car was ready to pick up. Therefore, I had to wait there about 2 hours. I always received the call and message both to let me know that my car is ready to pick up.

Great service, he made it easy

Honest, professional.

Longo Toyota and customer service representatives are always #1.

Ryan is very personable and attentive. Everything handled well.

Danny is young but talks with experience and knowledge

He gave good customer service. And also, let me know the status of my vehicle ????

She is good.

Very good service thank you

Professional service.

Danny was great at explaining everything and making sure I stayed updated about the progress of my car! He made sure I knew the status of my car frequently and also provided amazing customer service! I will be bringing him all our family cares from now on!

Most sincere and friendly like a normal person. Most of all he listens to what ‘s been said to him. Especially in a hard time like now one appreciates a kindness atmosphere dearly. Thank you very much !

He provided excellent service, and went above and beyond my expectations to resolve serious issues with my certified used car purchase. Both he and the service manager made it possible for me to keep the car that I purchased, after the used car sales person, Fred Williams, sent me home in a vulgar smelling car, which offended my senses and made me physically ill. Although I was very stressed over the poorly delivered vehicle, and felt that it reflected extremely poorly on the Longo Toyota franchise, I was absolutely amazed at the high quality of service with Matthew McCarty provided. The service manager also followed up with Jose Uribe and all three reassured me that they could and would make it right. I am still a little concerned that the smell will return, but I know that I can count on the service department to resolve any issues raised in a timely manner. I am, however, still offended that the used car salesman showed that I, and my family, deserved to drive a car that smelled like locker room, body odor, acidic vomit, wet dog, mold and mildew. I should not forget that offensive smell, nor his level of disrespect, when I was eager to purchase a vehicle from Longo Toyota and do my part to keep the economy going in this serious time of quarantine and pandemic. Thankfully, the Matthew McCarty and the entire service team, including the cashier, made up for the failures of the used car department.

Very good ????

Jesus Chacara attended me on April 28. To be clear and fair Johan ****helped me with the service today, May 8. Also, I asked the young lady that announces our autos are ready to kind of slow her speech. I neglected to tell her she has a very fine voice. My bad.

Ryan was great to deal with and your service team finished up my truck quickly as usual. Thank you

I appreciate the superior service I received, Matthew’s professionalism, knowledge and communication skills made my experience at Longo Toyota “EXCELLENT”. Thank you Matthew!

Albert was very professional. He took he the time to explain what was needed and very courteous. Also would like give Rico in the parts department 5 stars for customer service !

Great and friendly! Marissa was a wonderful service writer and should be rewarded for her amazing guest service skills!

Kayla was very professional, courteous, and helpful.