Longo Toyota Auto Repair Service

Good service

He was a good representative. He answered all of my questions and navigated a shuttle promptly.

Awesome job

Excelente

Good

Good services. On time. Polite.

So good, excellent time and service

Excellent service

Kayla was amazing. And offered solutions.

I was not happy on the service they were telling me I was going to have to pay for but he took care of my complaint

Joseph Perez provided excellent service. I had an issue with scheduling and he was very helpful and resolved my issue.

Explains everything in great detail

Great worker!

I made an appointment for 8 am and brought my car in for a detail and complimentary multipoint inspection. I asked Jeffrey when the inspection would be done and he mentioned there should be time to do it after the detail. I received a text message from Longo at 11 that the service was being started on my car. When Jeffrey’s counterpart called me to inform me the car was done I asked about the results of the inspection and he mentioned the car was just done detailing and there wasn’t enough time to do the inspection. I was disappointed to hear the inspection was not taken care of, especially since it appears there was a 3 hour gap between my appointment time and when my car detail was started; that seems like sufficient time to complete the inspection before my car went for detailing. I hope the Longo service management team will take the opportunity to analyze how operational efficiency can be improved. Longo is not the closest Toyota dealer to me, but I have chosen to service my car with Longo due to its reputation for customer service and on account of my past positive service experiences. If this type of experience continues I will have to go a different Toyota dealer for my maintenance service and future car needs.

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No further comment.

Great

Very good serviice overall.

Tx mr Perez Baez for you help

Happy