He was really helpful and he answered me all my questions, thanks ????
10/12/2020
Katherine C. VERIFIED CUSTOMER
I travel past a few Toyota dealers to come to see Ryan at Longo Toyota because he is the best!
10/12/2020
Ilene L. VERIFIED CUSTOMER
Very great customer service
10/12/2020
Timothy V. VERIFIED CUSTOMER
Ryan was super friendly and efficient!
10/12/2020
Julia A. VERIFIED CUSTOMER
Martin was attentive and thorough will all recommendations for the car.
Thank you
10/12/2020
Desiree S. VERIFIED CUSTOMER
Excellent service.
10/12/2020
Vincent L. VERIFIED CUSTOMER
Ryan was extremely professional and explained the service process. He provided regular updates on the status of my vehicle. Ryan ensured the matter was resolved in a timely fashion and service that meets Toyota standards.
10/12/2020
Ty W. VERIFIED CUSTOMER
Bruce Herrera went well beyond the call. He called me twice to update me on the progress of my vehicle. Well appreciated. Keep up the good work.
10/12/2020
Agnes T. VERIFIED CUSTOMER
Kayla was great. I just had an issue with the fact that I got an automated text message saying I could skip the checkout line and do “express checkout” by paying online. I did the express checkout and paid online, only to be told by general staff upon arrival there that I still had to wait in the checkout line because this was a relatively new change and they didn’t know how to handle it. Not efficient at all and was disappointed by this. Makes no sense. Please fix and educate all staff. Thanks.
10/12/2020
CYNTHIA N. VERIFIED CUSTOMER
Very helpful and updated me very often.
10/12/2020
Joseph O. VERIFIED CUSTOMER
A ding on the body that should be fix during the body inspection. Now worried what else is overlooked during supposed Certification inspection?
10/11/2020
Jesse T. VERIFIED CUSTOMER
Great service
10/11/2020
Joseph G. VERIFIED CUSTOMER
Took 4 hours to change the A/C filter and inspection only nothing else was done
10/11/2020
Thomas R. VERIFIED CUSTOMER
I dropped the car off at 12:22pm for my 10,000 routine check up service and it was not ready until 4:22pm. The man at the service register apologized to me for the fact that this routine service took so long and told me that because of Covid you were understaffed. I told him 1. You should schedule less cars. 2. I had my 5,000 service last month in Beaverton, Oregon and I was out in less than an hour and they are experiencing the pandemic there also. I enjoyed buying my car at Longo but getting it serviced there was an unnecessary day killer. You need to schedule less cars if you can’t handle the load. Over four hours for this routine service is not a good Toyota experience. Everyone waiting for their cars to be serviced looked angry. Either you need an entirely new service department or you are wrongly trying to do too many cars at once. My good feelings about Longo Toyota after buying my car have disappeared after I experienced your service department. I will remove the Longo plate frames from my car now. Thanks!
10/11/2020
Naoko L. VERIFIED CUSTOMER
It was 2:57 but shuttle service already closed..
10/11/2020
John R. VERIFIED CUSTOMER
Waited over 4 hours for routine service
10/11/2020
Mong N. VERIFIED CUSTOMER
He detailed explain and answer the question I have.
10/11/2020
Miranda D. VERIFIED CUSTOMER
After the maintenance is done, the setting of velocity and driving mileage are disappear on the screen , so that I don’t know how fast I drive. The next day, I need to bring the car back to the dealer for someone to set up. That is really waist my times to go back and forth.