Longo Toyota Auto Repair Service

Very polite and helpful

Excellent service.

I sent an e-mail to you this morning explaining my dissatisfaction about our complimentary service yesterday. Go read it.

I appreciate the part of the service of washing your car. The service techs ran out of time to make that happen. However, that is minor to the impeccable work done to my truck. The only thing better than a perfect experience is finding one little thing To complain about. You did very well. I was impressed as usual. Thank you Toyota

He was a very helpful pwrson .thank you .

Dint feel that anything solved oh got a answer for what I paid for

Made the process easy and simple

The front tss does not stop the vehicle. Jose was able to get it to stop one foot from crashing. Not satisfied. Subaru works 100% and very accurate. I personally could and still can not get it to operate. Employees were nice except for mechanic that did not want to work!

I don’t need a Rep contacting me about these comments. Since the Pandemic started, I’ve visited the service department four times and each time I’ve had to wait over two hours for my vehicle. Out of the four times, two were for oil changes. I had appointments for each visit and I’m having a difficult time understanding the significant change in customer service and wait time. There’s no excuse for me to wait over two hours for an oil change. Why make an appointment?? Additionally, I was told that my cabin filter and battery needed to be replaced on my third visit. The Service Rep gave me a printed receipt with the estimation costs. It wasn’t until I left that I realized that my lease was under three years/36,000 miles. I then called the service department to question the Service Rep’s recommendations. I was able to speak to that same Service Rep and he looked up my account and saw the error; he apologized and made an appointment for my battery replacement. When I went in for the battery replacement, I got the same Service Rep that made the error. He apologized and as he began to look up my account to start the service appointment, he stated that my vehicle was over the three year mark since I purchased my lease in September of 2017. I then had to explain that my vehicle was leased in July of 2018. He continued to look at my account and realized he was looking at the wrong section. Again, he apologized for the error and proceeded with the paperwork. I have not once been offered any services/discounts for this error.

Austin was nice and answered all my questions. Great job.

I just want to say Thank you for the great service I received from all the employees that attended me I really appreciate you.

Very good attention, ??????????????

Excellent service !

Friendly, efficient

Kayla was great and kept me updated throughout the process.

Excellent

N/A

One of the managers said that I lied , until I prove to him that I was telling the truth. I should not have to had been subject to that kind of stress. The Representative was right there when the Manager said what he said, you can ask him. The manager never said I’m sorry for calling you a lier .

Keep up the good work...

Good service, i will be comong back.