Since I live in Torrance I had to wait for the service to get completed and Eric got me in and out of there in record time. He was outstanding!
12/30/2020
Jose E. VERIFIED CUSTOMER
Good service, good advice for my Toyota
12/30/2020
Bao P. VERIFIED CUSTOMER
Johan ****was very helpful and professional when I was there yesterday.
12/30/2020
Vincent Y. VERIFIED CUSTOMER
Great service
12/30/2020
Socorro H. VERIFIED CUSTOMER
It would be great when going to service for a long time if clients were to be updated on the status of vehicle and not being left wondering when the car would be ready. No need to call to further discuss my experience.
12/30/2020
Connie Y. VERIFIED CUSTOMER
Very satisfied with Danny’s service.
12/29/2020
Wing Sze. VERIFIED CUSTOMER
Ethan Su did a great job. Good services!
12/29/2020
Maria S. VERIFIED CUSTOMER
Service tech very informative. Even though I didn't have an appt. the wait time was good.
12/29/2020
Yu F. VERIFIED CUSTOMER
Very good service
12/29/2020
Danny C. VERIFIED CUSTOMER
Noli was excellent. Thanks!
12/29/2020
Cristian P. VERIFIED CUSTOMER
Hello, I had the most frustrating experience on my last visit to Longo. I took my 2014 Prius for a software update. I had an appointment for 2pm, upon my arrival I was told that my car was going to be ready until 7pm! Seriously, 5 hours for a software upgrade. I was never told by any employee just how long my service was going to take. I spoke to a manager that same day and nothing was done to get my car returned earlier. In fact, the manager never mentioned that the place was going to close at 7pm. I get a call back saying my car was ready for pick up at 7:02pm and the person on the phone says, “we are closed and we could only wait for you 15minutes”. I had to leave my car overnight and that’s completely unacceptable and poor communication from all of Longo. Unfortunately my experience was so bad that I have decided to take my car to a different Toyota dealer. I hope you get my message and I get a phone call back from a someone that truly cares about customer service and is willing to change the ways are handled at Longo Toyota. Have a great day!
12/29/2020
Saul P. VERIFIED CUSTOMER
The whole paint repair process was not pleasant at all. Everyone kept providing different information and when asked why I was receiving such inaccurate information, everyone just said they didn’t know. The paint repair done on my “new” car is not as professional as I thought it would be- doesn’t not look new like factory- looks wavy and has a small dent which was not there. Still has lines that are visible under sun light or night lights. I took it in for repairs only to have other different problems. Very discouraging- all I get is “ we will fix it.” It’s discouraging and this May very well be my last Toyota purchase- the experience has not been a nice one at all.
12/29/2020
Tuan P. VERIFIED CUSTOMER
Very good
12/29/2020
MARIE G. VERIFIED CUSTOMER
Excellent service.
12/29/2020
MICHELLE W. VERIFIED CUSTOMER
No complaints, everything went smoothly. Longo is a bit far for me, but I keep coming here because of the great service. Keep up the good work.
12/29/2020
Iris A. VERIFIED CUSTOMER
Eric is such a consistent professional. He's always diligent about making sure I know what is going on with my car and follows up promptly. He sets the bar high for excellence in customer service and satisfaction. I look forward to working with him again!
12/29/2020
Evelyn D. VERIFIED CUSTOMER
Jesus was very nice and helpful.
12/29/2020
CHRISTOPHER S. VERIFIED CUSTOMER
Mandi Davis has done Excellent job !
Best in Longo !
#10+
CHRISTOPHER S
12/29/2020
Tom Z. VERIFIED CUSTOMER
Kayla Santos is cheerful, hardworking, knowledgeable, and personally invested in every service appointment. She makes you happy that you brought your car in to be repaired. She exemplifies Longo’s dedication to a positive customer experience.