Longo Toyota Auto Repair Service

Excellent customer service & had my car ready sooner than I thought.

Great service with a free car! It made my day.

Very good service ! However, my car was not being washed after the maintenance procedure+new tires installation. David Lam ****-****-xxxx

A bit slow

Great job, thank you!

Mr. Torres gave me a time frame. Sent an update email to let me know how things were proceeding. A very good experience.

No need to be contacted

I am very satisfied and amazed at the service and coordination. Thank you

Satisfied But only it’s taking too long two and a half hours to wait

Great service. Thank you

3 hours for an oil change is an excessive amount of time.

I'm gonna text you the review even though I do feel like it's going to go nowhere... my last service, I pulled up without an appointment at around 10am and left at least 4hours later... not happy, so this time I made an appointment for 12:15 and left at least 4hours later... so with or without an appointment, it takes at least 4 hours to finish servicing my car... so absolutely pointless to make an appointment... I think that's where y'all's problem is at... squeezing non appointment guests in between appointments to maximize cars serviced, which must be great for you guys $$$ but leaves guests unhappy... not to mention this time my guy calls me that the car is ready at 3:20pm and I got my car at 4:30pm... Unfortunately I cannot comment on the actual person that serviced my vehicle because my car cannot tell me how good or bad it feels after the service, but the amount of time it takes to finish the service is just outrageous... I took my other car that I purchased at Longo to a different Toyota dealer to get serviced recently... dropped the car off at 8am and received a call 2 hours later saying my car was ready... Covid, short staffed, is not a good excuse here... if you know you are short staffed, then don't jam up appointments and also squeeze non appointments in between!!! I get it... Longo "knows" that y'all are the biggest Toyota dealership... congrats on that and I do appreciate certain areas of your operation and establishment... but don't take in what you can't handle, don't just go off of numbers, but rather consider your loyal customers feelings!!!

Roy Wu did good Job for me. He is nice and patient. He suggested changing engine and air condition filter to my vehicle that I'll do next time. I'm so appreciate for the service Longo Toyota provide.

Fast customer service

Albert was great, very helpful and answered all my questions.

Awesome Service.

Danny is professional and kind, really good.

Alexander helped me a great deal. Informed me of my trucks service need. I was going in for a oil change but it was too early so i opted to get my spark plugs changed

Daniel is a marvelous representative of your company.

He was not very personable, and kept trying to upswell me on service without being upfront on pricing until everything was “added” at the end.