Longo Toyota Auto Repair Service

Great and efficient customer service.

Easy and efficient

Daniel was extremely helpful and took of our car needs! Customer service at its best! Great representation for Longo!

Kept me up to date. Answered all my questions

I was there yesterday. The service was done, but I have to go back. Mechanic took off the seat track covers to access the fuel pump, but didn’t put them back on. I tried but I couldn’t do it. I have to go back maybe tomorrow. Please talk to the mechanic who worked on my car and let me know. My service writer was Danny. I wonder if you can send a mechanic to my house. Thanks You can reach me at ****-****-xxxx.

Excellent service. A++++ Very professional . Thank you

Extremely satisfied with her professional attention and experience.

Roy was very friendly and professional in his service. I’m happy to have him as my advisor for the car service that I had today at Longo Toyota Dealer.

Fast and friendly, knowledgeable. Always going the extra mile.

Helpful in answering my questions regarding my car.

Bruce is always the best, professional, patient, helpful, has great follow up. Always!

Completely satisfied with his service.

Alex was very professional and informative. He was open to answering any questions I had. Having my car maintenanced was a smooth process.

Good job you nice atención

Augustin was very polite and very helpful answered my questions. He gave me a very precise time of when my car would be ready to take home. Highly recommend Longo Toyota El Monte .

It was the worse service and I’m never taking my car back to your service department. Donavan said that my car would be ready in 2 or 2.5 hours they would be at 5 pm. After waiting for the 2.5 hours I had not been informed if my car was ready so I called Donovan and he told me that he would call me back in 10 minutes because he had to check the status of my car. He called me back at 5:10 pm and said that they had not even started servicing my car and that it will probably take another hour to start and complete. My car was just left on the side while I waited for 2.5 hours thinking that it was already and nobody bothered to tell me that they were running late until I called. Donovan and the service manager were no help and all they could say is that they should had let me know that they were running late. This is totally unacceptable and very upsetting as it is not the first time that the service department runs late. They are very unorganized, irresponsible and very disrespectful towards the customer’s time. I had to leave with my car not being serviced after spending 3 hours waiting for a job that your incompetent people did not do and didn’t have the decency to acknowledge their mistake. I will make sure people know how bad you are and will never go to your location again.

very satisfied

I’m glad Albert was able to take me in without an appointment. Great guy!

Very good service Albert Lopez

everything is good.