Asked service lights to be reset prior to car being taken in. When I picked the car back it was still on. Also it wasn’t washed. Complimentary washes aren’t happening unless I have to go the extra way? Finally, my coupon was rejected at first even though it’s company policy to allow coupons to be honored regardless of the location presented on the coupon itself. Very dissatisfied with yet another longo service.
4/30/2021
Mary S. VERIFIED CUSTOMER
Although Kayla got us checked in quickly, it was well after our 8:00 appointment.
4/30/2021
Pei Li. VERIFIED CUSTOMER
I got there 2:oopm . My appointment 2:15. Lopez let me know I need pick up my car on 4 :00 around . But until 6 :35 I got my car !!!!!!! 4.5 house waiting. I can not believe ! !!!!!!!! Hope you guys give me a reasonable explanation. Thanks !
4/30/2021
Yolanda J. VERIFIED CUSTOMER
Professional and kind
4/30/2021
ANA E. VERIFIED CUSTOMER
I am completely satisfied. Thank you Agustin.
4/30/2021
Tanti L. VERIFIED CUSTOMER
Danny was great! Very professional and communicative, answered all of my concerns and questions and promised to service my car on time for work. Probably one of the best service techs I have encountered at Longo. Would highly recommend!
4/30/2021
ISRA A. VERIFIED CUSTOMER
Kayla was very professional, courteous, and knowledgeable. She exemplified the Longo customer service standard that I have come to enjoy over the last decade. Cheers!
4/30/2021
Madelaine A. VERIFIED CUSTOMER
Mr. Chacara was very helpful! He went above and beyond to make sure I sure I was able to get all of ther service my card needed. Thank you!
4/30/2021
Robert P. VERIFIED CUSTOMER
Noli was very professional and assisted in all my questions. Thank You.
4/30/2021
Jaime C. VERIFIED CUSTOMER
Great place.
Personnel are excellent.
Mr. Danny Guerrero is a good member of Longo Toyota Family. He has Strong Customer Skills service ????????
4/30/2021
BERNIE G. VERIFIED CUSTOMER
Excellent services. Keep it up
4/30/2021
Virginia H. VERIFIED CUSTOMER
The service was great but I did not receive a warranty for the tires. Also Martin informed me about a mail-in rebate, but there was no form or information regarding the rebate ($59.00)
4/30/2021
OSCAR C. VERIFIED CUSTOMER
a pleasant experience as always and having Martin Torres as a service advisor is Great ! friendly, helpful and professional an asset to your Co. Thank You,
O. Cortez
4/30/2021
Xi Min. VERIFIED CUSTOMER
Good service????
4/29/2021
HONG C. VERIFIED CUSTOMER
Overall it is satisfactory, but after the maintenance was done yesterday, the light of the engine inspection turned on this morning. I have done maintenance three times in Longo, and this problem has never occurred. I hope it can be resolved sooner.
4/29/2021
Jose E. VERIFIED CUSTOMER
Good service ????
4/29/2021
SAW G. VERIFIED CUSTOMER
Good
4/29/2021
Yun-Hua H. VERIFIED CUSTOMER
The service manager and the quality of service is satisfying. The only thing I am not satisfied is the price of the car key. I cannot believe that a car key can cost me $350. The broken old key was received from Longo's used car dept in 2018 (and it was brand new at that time) when we purchased the CPO Rav4. How do I know if this new key will be broken again in 2 years? I am not confident with the quality of the key.