Martin is always a pleasure to deal with. He is courteous, polite and always helpful!
7/11/2021
Albert A. VERIFIED CUSTOMER
Roy was great, professional and courteous.
7/11/2021
Virginia D. VERIFIED CUSTOMER
Everyone is very nice and helpful
7/11/2021
Christopher C. VERIFIED CUSTOMER
Excellent
7/11/2021
YOLANDA L. VERIFIED CUSTOMER
I was satisfied that I was able to get my car in without an appt
7/11/2021
CESAR A. VERIFIED CUSTOMER
Quick and correct suggestions to be done to my stalled car.
7/11/2021
Barbara V. VERIFIED CUSTOMER
Jesus called me and said that my battery cables were Corroded and said I needed them cleaned and that would cost x amount $. I said that's usually included in the maintenance, he then changed the narrative and said if you steam clean the engine they clean the cables too for x amount. So I let that be done. I don't like liers! This is why I should always ask for Eric Chung. He's always an honest young man.
7/11/2021
CIRILO A. VERIFIED CUSTOMER
Excellent!!
7/11/2021
JONATHAN T. VERIFIED CUSTOMER
She is very friendly.
7/11/2021
LILLY P. VERIFIED CUSTOMER
Martin Torres was very helpful and has great customer service.
7/11/2021
AUNG M. VERIFIED CUSTOMER
Thank you.
7/11/2021
Taky C. VERIFIED CUSTOMER
Everything went well till the very end. The person who hand me back the car was very rude and unprofessional. I don't see my car key on seat, dashboard or cup holder. I asked him where is the car key. He was walking away saying it's there. I looked again don't see it. I told him I don't see it. He shouted out loud "ITS THERE! LOOK AT ALL THE JUNK YOU HAVE. KEEP LOOKING ITS IN THERE!"
I found the car key slip in the gap between the center console and driver seat below where the belt bucket. I never thought I need to do a scavenger hunt to find my car after taking it service at a dealer. I'm embarrassed and angry because when the staff shouted that I have a lot of junk, there were a lot of people there all can hear.
I went back to the office to speaker to a staff. He said he will take care of it . I left and to find out he was just brushing me off. He never ask about my name and which car that was serviced. It makes me even more upset. I might now even wasting my time typing here and no action will be taken.
7/11/2021
Edmarck S. VERIFIED CUSTOMER
If you guys mess up on fixing the problem, the customer shouldn’t have to over pay to solve the problem.
7/11/2021
Carmelo E. VERIFIED CUSTOMER
Very helpful and was always informative of the status of our vehicle
7/11/2021
Joseph G. VERIFIED CUSTOMER
Ben kept me well informed what was going on with my car and called me when it was ready for pick up. Thank you.
7/11/2021
NADINE H. VERIFIED CUSTOMER
Danny was absolutely freaking awesome!! This was my 1st time at Longo and he was a great representation of the company. Understanding to my frustration with my vehicle, communicative the entire time, made me feel like I was a priority, very professional.
Longo Toyota is not close to my home. I definitely have other locations that I can choose from but because of his service, I will now be a Longo customer for life!
Thank you so much for your help Danny!!