I was attended to quick manner when I arrived at Longo. I was told what my car needed and it was worked on in a quick and thorough manner. I was very satisfied. Thank you. I'm truly happy with my car!
5/10/2017
CARYN L. VERIFIED CUSTOMER
Alec was very friendly and courteous! He did a great job with explaining the service and the price breakdown.
5/9/2017
Robert G. VERIFIED CUSTOMER
No comment
5/9/2017
Bill F. VERIFIED CUSTOMER
Very happy
5/9/2017
Maragaret T. VERIFIED CUSTOMER
Once !! Again can only say that I am hopeful that this exceptional and professional young man is Appreciated and shown this by your Dealership. Thank you Margaret R. Tirre
5/9/2017
Krystle E. VERIFIED CUSTOMER
Noli was very nice and easy to work with.
5/9/2017
Edmond R. VERIFIED CUSTOMER
Excellent experience as always.
5/9/2017
Bertha D. VERIFIED CUSTOMER
Vanessa tea was very kind and helpful.
5/9/2017
Nelson H. VERIFIED CUSTOMER
Service was done as expected. Yet, I had to wait over 40 minutes after I paid to get my car.
5/9/2017
Marilyn B. VERIFIED CUSTOMER
I have over 345000 miles on my Prius. I take it regularly to Longo every 5000 miles. This weekend experience was very upsetting. I arrived at Longo at 7:30am on Sunday. I was told that there was a shortage of technician so the wait will be longer. Vince however showed me the appointment list which was zero so he said he my car may be ready by 12pm instead of 2pm. I was upset that at the timeframe as I have dropped off my car many times when even when there was a shortage of technician and have gotten my car within 3 hrs. Anyway I decided to leave my car with Vince. At 10:30am Vince came to me and told me my car won't be ready until 2 pm and furthermore told me that technician hasn't even started to work on it. I was very upset to hear the news and decided not to wait any longer and decided to get my car back.
In my opinion of all the days of the week I believe the weekends is the best time most people get their cars serviced. So I was disappointed that Longo doesn't prepare and coordinate technicians so that there are enough of them on weekends
5/9/2017
Janet L. VERIFIED CUSTOMER
Excellent customer service!
5/9/2017
Hung Kim. VERIFIED CUSTOMER
N/A
5/9/2017
VICTORIA D. VERIFIED CUSTOMER
Alex was super attentive and provided and excellent customer service. He also got me out of the place in a very reasonable time, considering I did not have an appointment.
Every Longo employee I encountered we'e all very polite and had a smile on their faces. That's an excellent demonstration of good customer services.
5/9/2017
Louise R. VERIFIED CUSTOMER
Thank you so much to Alec . I had emergency & he took care of my car so that iall the work was done & I was able to use it for work the next day
Excellent service
5/9/2017
Monica L. VERIFIED CUSTOMER
El es muy amable y tiene un trato muy bueno con las personas
5/9/2017
Ronald C. VERIFIED CUSTOMER
Not happy with service. I was told I need a light for my license plate and it works fine. This makes me think how many things I was told need to be worked on and it was fine. I have over 235,000 miles on my truck this is upsetting
5/9/2017
RENATO A. VERIFIED CUSTOMER
Mathew is very courteous and accommodating service advisor He is sincere in helping customer get the best service
5/9/2017
MARK C. VERIFIED CUSTOMER
The service assistant was very nice and helpful. He made the visit very positive. I will continue to bring my vehicle back for other service.
5/9/2017
LI Z. VERIFIED CUSTOMER
serves is awesome with Johnson wu .thanks so vrey much
5/9/2017
Suzana W. VERIFIED CUSTOMER
Teddy was very efficient and provided excellent. Service.