Was told my car will be ready before 3 pm. At 2 I sent a message asking how much longer, he said as previous said before 3 pm. It was ready until 3:50. I miss an appointment.
7/26/2021
Karen H. VERIFIED CUSTOMER
Alex was professional and courteous.
7/26/2021
Bi S. VERIFIED CUSTOMER
Valet sat in car without the plastic seat covering. Car settings was reset. Highly disappointed, might not come back for service.
7/26/2021
Christian M. VERIFIED CUSTOMER
Teddy kept me informed the whole time and assured I was getting the best service greatly appreciate it!
7/26/2021
Thawatchai C. VERIFIED CUSTOMER
Daniel did his job. Please note that I do all the easy maintenance on all our family vehicles such fluid changes down to valve adjustments. As the right to fix gains momentum, Toyota should prepare for more owners who do the same.
7/26/2021
Vanessa O. VERIFIED CUSTOMER
Fantastic work service department.
7/26/2021
Aylin G. VERIFIED CUSTOMER
Excellent service from Joseph
7/26/2021
Sonia H. VERIFIED CUSTOMER
He is awesome very polite and explains everything to you
7/26/2021
Michelle T. VERIFIED CUSTOMER
Good.
7/26/2021
Dhamarys V. VERIFIED CUSTOMER
Danny is the best service advisor in the game!!! I wish I could marry him
7/26/2021
Oscar V. VERIFIED CUSTOMER
Good service
7/26/2021
ROLANDO G. VERIFIED CUSTOMER
Ethan Su was very attentive and knowledgeable of what he is doing.
7/25/2021
El Monte. VERIFIED CUSTOMER
Excellent service.
7/25/2021
Chih C. VERIFIED CUSTOMER
Thank you for accommodating extra time for kids.
7/25/2021
Gabriel J. VERIFIED CUSTOMER
Daniel was courteous and prompt. Answered any questions I had.
7/25/2021
Lynne R. VERIFIED CUSTOMER
I’m not pleased with the service I received today. I had an 8 am appointment. I drive out at 2:15 pm. I came in for routine maintenance service and was told my bill would be a bit over $300. I should have asked for an explanation but didn’t so I blame myself. Except that all estimated charges have ALWAYS been explained to me at all my other service visits. I’ve been going to Longo since 2001. Friends ask why I take my cars to the dealer when I can have the work done elsewhere for less money. I tell them that I trust you. Today I was advised later in the day that I needed to have two filters changed. Now I wonder why those filter changes weren’t listed in the original estimate. Maybe all I needed was an oil change. I’m not sure that I trust Longo anymore. I’ve NEVER EVER felt this way about Longo. I don’t plan on going to the Pasadena Toyota dealer for service. I’ve only heard terrible things about their service department. Maybe I should try the Alhambra or Glendale Toyoto dealers. I’d like to speak with someone above the person who wrote up my work order. Please answer some of my questions.
7/25/2021
Eduardo C. VERIFIED CUSTOMER
I commend in first class customer service provided by Danny Guerrero.
He is very helpful and I don’t have doubt in recommending to my family and friends when it comes to customer satisfaction. Thank you.
7/25/2021
Alicia M. VERIFIED CUSTOMER
Yes he was very professional and very helpful.
7/25/2021
Jacqueline J. VERIFIED CUSTOMER
Excellent service. Very pleased with Johan and would recommend him to others.