Customer service was great. However, timing and appointment keeping was off. My appt was at 3:30 but I wasn't even addressed by a representative until 4:00. Also, the three hour time estimate for completion was very surprising as it didn't say that length of time on website when booking reservation time.
7/28/2017
WILLIAM F. VERIFIED CUSTOMER
Noli did a great job. The service manager (Paul) was also exceptional
My wife and I have purchased 13 cars from longo Toyota and Lexus. The great service is why we go back
Bill Fujioka
7/28/2017
Yuqin L. VERIFIED CUSTOMER
Thank you! You are thoughtful!
7/28/2017
Sylvia R. VERIFIED CUSTOMER
Gregg Morgan, was awesome please thank him again for me.
7/28/2017
Peter H. VERIFIED CUSTOMER
Much better experience than my last service that took 5 hours.
7/28/2017
Dolores V. VERIFIED CUSTOMER
Got all the help I needed and even offered me a shuttle back to work which was pretty coo thanks a lot!
7/28/2017
Haoquan Y. VERIFIED CUSTOMER
Everything good.
7/28/2017
Ricardo C. VERIFIED CUSTOMER
Thank you
7/28/2017
Omar G. VERIFIED CUSTOMER
David was very helpful, professional, and guided me through the process. Thank you!
7/28/2017
Barry C. VERIFIED CUSTOMER
210K miles and service I can trust,
7/28/2017
Jeanne B. VERIFIED CUSTOMER
Great service/ Under construction?
7/28/2017
Victor G. VERIFIED CUSTOMER
Very friendly.
I prefer an "exagerrated" time estimate, but then be finished earlier, than vice versa.
7/28/2017
Theresa M. VERIFIED CUSTOMER
Monte was quite professional and represents Longo Toyota very well.
7/28/2017
Yvonne G. VERIFIED CUSTOMER
Matthew is very professional, knowledgeable of all my concerns and demonstrated patience to help try and resolve me concerns. He has always been readily available and is like a family member just like Longo is.
7/28/2017
Mildred W. VERIFIED CUSTOMER
Highly recommended.Great team.
7/28/2017
Reynaldo C. VERIFIED CUSTOMER
Very concerned about needs of my car. Always update me on any issues which needs to be done. Very courteous too.
7/28/2017
Laura N. VERIFIED CUSTOMER
No the porter couldn't for 45 min they gave me the wrong car and they gave me someone's car.
7/28/2017
Emerson M. VERIFIED CUSTOMER
Bruce has been a great service provider since I've met him. He keeps me updated and applies coupons when mentioned to him. I would definitely recommend his services.