He was respectful and courteous also was mindful to keep us updated on the status of our car.
8/22/2017
Louis Yue. VERIFIED CUSTOMER
Very helpful & satisfactory service rendered.Thanks.
8/22/2017
Chih-Yu L. VERIFIED CUSTOMER
Very friendly and nice to tell me what to do! I very good employee!
8/22/2017
Raul . VERIFIED CUSTOMER
Everything was great, the only negative was the "car wash". The car was not washed, it was like someone took a leaf blower and blew the dust off. It would have been better if the are was not "washed" at all. It left the mirrors more stained than they were before I dropped it off.
8/22/2017
Ranjit S. VERIFIED CUSTOMER
Excellent service
8/22/2017
Rene S. VERIFIED CUSTOMER
I took my car to get serviced on 8-19-17 and I just today 8-21-17 realized that whoever worked on my car took the original back middle seatbelt and replaced it with an old one and there is missing parts at that.. I am very upset and disappointed cause I trusted Longo Toyota with my car and that is why I didn't mind paying top dollar for your service. I've been taking my car to Longo Toyota since day one that I purchased my car in 2007. To this day no one else has touched my car. I know for a fact it was done there this weekend while in service. I would appreciate it if someone would contact to address this situation my name is Rosie Sanchez ****-****-xxxx.
8/22/2017
Verjineh M. VERIFIED CUSTOMER
Totally satisfied????????
8/22/2017
Victoria L. VERIFIED CUSTOMER
Albert always offers exceptional customer service, making sure to offer his knowledgeable expertise, patience and amazing care. He truly is the heart of Toyota Longo's exceptional reputation. Couldn't be more happy with his assistance.
8/22/2017
Gordon L. VERIFIED CUSTOMER
Was told car would be ready the next day, but no updates other than I called to follow up. The service agent never returns call, not Teddy Chiu, but the one I was told would cover him. Other advisors called back but with mixed information. Totally felt unorganized. Additionally, don't appreciate parts department never calls me about parts ready, but initially said would call me in a week. When relaying this info to service advisor, was told parts department operates differently. Hello!!! This is 21st century, 2017, you tell me you are Toyota, specifically Loongo Toyota, and you tell me you don't communicate with one another. Finally, when I came in to service the recall, I was told you don't have the info about the other recall I completed a week ago at same dealer. Again, very unorganized!!
8/22/2017
Chini W. VERIFIED CUSTOMER
Mr. Tieu was explained very cleary and give a proper check of my car.
8/22/2017
Michael S. VERIFIED CUSTOMER
Alex is now my default service advisor. He is a pleasure to work with and provides a great Longo experience. Thanks Alex!!
8/22/2017
Carlos V. VERIFIED CUSTOMER
Very helpful service advisor
Thanks
8/22/2017
Rena L. VERIFIED CUSTOMER
Very courteous
8/22/2017
ALAN T. VERIFIED CUSTOMER
He was a great help! Thanks again
8/22/2017
Jun O. VERIFIED CUSTOMER
Long wait and no clear explanation about the wait time beforehand.
8/22/2017
Louis S. VERIFIED CUSTOMER
Samuel was informative, receptive, friendly & professional. A real asset to Longo Toyota.
8/22/2017
Beneranda B. VERIFIED CUSTOMER
Excellent service! Very patient and communication expert!
8/22/2017
CHUTIWAN T. VERIFIED CUSTOMER
Biagio was great. He communicated with me regarding the status of my car and any problems that my car had.