Longo Toyota Auto Repair Service

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Excellent service!

Andrew is very knowledgeable and provided exceptional service. Thank you Andrew!

It was the worse experience I've ever had with a dealership. This is nothing to do with Monte, or David Tieu. The over all process fail me. I had an appointment at 7:45am and was there till about 1pm. First I was called at about 10:15ish am saying my car was ready and it will he just 20 minutes till the paper work is done.i waited over an hour. After I called David and asked if there was a problem, he called the office only to find out my paper work was just sitting there. Next after getting called up to get my car I was asked to pay an almost $500 bill which should have been taken care of by warranty. The lady could not get ahold of anyone to release my car until I called David again. Was finally given my paper work and checked in with the with the guy in the front. After waiting alittle while I started to notice people the checked in way after me were getting their car before me. Continued to wait but my car never came. I lined up again and talked to the guy. Turns out my car was never put on the list to bring up. Went inside to the front desk and asked for a number or an email to talk to a manager. Was just given the general service number. Called once I got home and the operator was not able to get ahold of anyone after waiting 15 minutes on the phone. Can't say your number 1 when you don't want to talk to customers.

I made an appointment to make sure J did not have to spend the whole day waiting’! The appointment was plan to report for a defected roof top that is getting worse as time goes by ! My appointment was at 93@ am and it was close to 3 pm when the car was deliver The collision center closedown at 2 pm and was not able to solve the problem ! I don’t live in the area and can’t spend all day waiting and the main problem was not resolved ! When I bought the truck I was in and out it took one hour ! I expect the problem can be solve ASAP ! And J am not spending all day waiting ! Thx

I had an appointment to fix my airbags due to a recall and it still took too long I had to ask two or three people for assistance. When I was called to pick up my car I still had too wait 15 more minutes because my paperwork wasn't completed. Out of courtesy I was told my car would be washed and it wasn't so I had to wait again, was not very happy.

Very professional and nice.

The receptionist was polite and respectful.

Great service!

Bruce is very professional and courteous, after this 2nd visit with him I am looking forward to continue with him as my Service Advisor.

Great customer service. Great timing.

Nice guy, good sense of humor, and wants to please his customers :) give him a raise!

As always, Monte provides over the top customer service!

NOLI was magnificent. Amazing personality, true kindness and so friendly. Thank you again and again.

He is very helpful and friendly

Albert was very helpful and gave us details of service.

service very nicely friendly

sorry i do not speack inglish but this man ace un buen trabajo con su atencion y me mantiene infprmado de como ba el trabajo.

Alex was great! I fill he is a great asset to your team. I asked him if he could get Me out by a certain time and he did, and I am thankful he did. Thank you Alex great job!!!

Great service. Answered all my questions