Everything was great! The only problem is, missing right splash guard. Bruce was going to follow up on the missing piece . Other than that I am totally satisfied with your service manager Bruce Herrera! Bruce has always been very helpful, courteous, and upfront with me As I’ve mentioned before hire more managers like Bruce.
7/8/2018
Gabrielle S. VERIFIED CUSTOMER
Although I sat at Longo for five hours, only to discover that a part was needed, and was apparently unavailable until the following day, Monte handled athe situation with grace ...
He helped me get a rental, and then answered my constant tesxs the following day in a way that made me quite comfortable
Sad that a part was not available ( how can thAt be???)
But Monte made it so I left feeling that I’d been treated as best as possible
7/8/2018
Chih Chen. VERIFIED CUSTOMER
Jeff has given me an excellent service
7/8/2018
Robert D. VERIFIED CUSTOMER
Thank you for the great service.
7/8/2018
Camelia P. VERIFIED CUSTOMER
Fast service
7/8/2018
Zhigang Z. VERIFIED CUSTOMER
YES
7/8/2018
Susana L. VERIFIED CUSTOMER
Josehp fué muy amable y atento medio tcontesto a todas mis preguntas muy amable y pacientes exelente personas
7/8/2018
KUO-LUN C. VERIFIED CUSTOMER
Everything is great
7/8/2018
Alice G. VERIFIED CUSTOMER
Awesome young man asset to your company
7/8/2018
Romeo T. VERIFIED CUSTOMER
Martin is a good service advisor. He do what it takes to satisfy his customer.
7/8/2018
Lizet L. VERIFIED CUSTOMER
Longo Toyota of El Monte completely failed me! My car was in for the 55K maintaince which does NOT include an oil change; this service took 4 hrs!! Toyota has unknown numbers on my account, somehow they called my fiancée saying the car was ready at noon but wasn’t. First of all, don’t call anyone that’s not. Second, the car wasn’t even ready. I acquired a shuttle home (this was the only pleasant experience) and reserved a shuttle back with a car seat. When it was timed to get picked up, the shuttle didn’t not have a car seat; even though I asked for one. Super super dissatisfied with Toyota.
7/8/2018
FIDEL C. VERIFIED CUSTOMER
Very helpful and professional. 100% satisfied.
7/8/2018
VIRGINIA S. VERIFIED CUSTOMER
Great customer service
7/8/2018
ERNESTO M. VERIFIED CUSTOMER
Jonathan was an awesome service re
7/8/2018
Brittany G. VERIFIED CUSTOMER
Alec provided excellent customer service!!
7/8/2018
Michael G. VERIFIED CUSTOMER
Noli was awesome!
7/8/2018
AUGUSTUS G. VERIFIED CUSTOMER
Absolutely professional.
7/7/2018
Matthew A. VERIFIED CUSTOMER
Bruce Herrera... not pleased...
7/7/2018
Karen D. VERIFIED CUSTOMER
I appreciate the service I received from Ruby . My car was serviced within an hour and Ruby answered all my questions.
7/7/2018
CAROLYN N. VERIFIED CUSTOMER
Longo and its people ALWAYS do right by its customers!! Noli did a fine job! I needed my car by 5pm but it wasn’t ready. I asked for a loaner and Noli arranged it. Adrian at Enterprise got me my rental. So YES I was satisfied, tho I was an hour late for my appointment. Adrian is a fine worker and I can see why he is asked to deal with difficult clients - he is very personable. However, in my case, I made it clear I was in a hurry and he continued to ‘chat’ rather than quickly finishing the rental work. That is my only suggestion. Read your clients. But I want to be clear, Andrian, Noli and all I have ever come in contact with at Longo are completely professional and courteous!! You have a great leader in your general manager!’