Longo Toyota Auto Repair Service

Good service done in reasonable time.

I’m happy with his service. Thank you very much Sinh Hoong. Lisa

Jeffrey did a great job with everything regarding my service today.

Vince was great, he answered my questions for chipped windshield fix and checked to make sure a part was ordered besides getting my truck in for the 5000 mile maintenance.

Alec Labrada was very professional and courteous promptly checking in our vehicle. Our courtesy shuttle service was very impressive as well as our completed vehicle service. Thank you.

Mandi did a great job of getting me all the information I need regarding Toyota care. She also made my visit quick and pleasant. Great customer service! Thank you Mandi!

He’s my favorite service guy!

Andrew was awesome. Great energy from the start to the finish. I give him Two thumbs in the upward direction.

Ryan Matthew is very kind caring & makes me feel very welcome & Ryan also keeps me informed about the progress of my of my car. Ryan Matthews loves his job & he truly cares about the people that he serves. If I forget something in my car. Ryan will go & get it. If I call & leave a message for Ryan he calls back not long after I call. You have a great employee.

Jeremy Lucero is truly a customer oriented person. When I called him to notify him that a scratch was incurred on my bumper during my Toyota care service at Longo’s body shop, he was very helpful in giving me the proper procedure to follow. And when I returned to have the scratch buffed out, Jeremy handled our case efficiently and in a timely manner.

Very nice and friendly

I always brag too everyone about Logo.

Great job

Excellent service!

Jeremy Lucero was excellent—he explained a lot of my concerns and had great mannerisms!

Friendly associates from service rep and cashier.

Thank you so much for your special attention. Always happy and enjoy to bring my car ???? to Longo Toyota anytime any service. Jimmie you’re hard worker, Very kind, honest. I am very appreciat your service. Thank you so much ???? God bless you.

I like to come every time Toyoto Longo Iam very satisfyied for my car service thx

Ryan Matthes always makes sure my vehicle is tended to I think he way that makes you feel like it’s his own. I know my vehicle is always taken care of

When I dropped my car off I was not informed the expected time would be 5 PM. I waited from 1 PM - 3PM then had to ask what was going on. My car was then started. It was not until I inquired again that I was told the service department could not complete the job and had to call “Toyota “ the following day. I was given a raggedy Carols that shook the entire drive home. The next day I had to call in, 1 PM and was told Toyota had been called but the expected time for a response was two to three days. Needless to say I was pissed. I told Ethan I was coming to get my car. He told me it was not safe to drive. I told him I want a safer, hybrid loaner car. He told me that Toyota doesn’t do that. I ask him who he had called at Toyota and he told me the technical department and they would respond by email. I said you mean you just sit and wait for them to call. Today is Wednesday which means you might have my car until the weekend? I told him he should be calling several times per day. I got to the dealership and went to Enterprise. Of course they knew who I was but still only had a Camry or suv. I was upset and went to speak to Jerry who sold me my car. He tried to make me feel better, told me he would take care of it. He could only get me the suv. I had just totaled my brand new Prius and now my second new Prius was in to be fixed. Anyway, I got the rental and had to get something out of it before I left. When I went to ask Ethan to let me in my car he told me it was ready. Now why did it take me to get all upset for him to get my car done. If I had experienced that kind of service prior to buying my second Prius I probably would not have bought my car at Longo.