I was very impressed with Johan Ramirez’s customer service skills. He was very courteous and very welcoming and treated me as if my business mattered! I was always informed on what was going on with my car and how long it would be. Like I always said before I love my Tan Team. They are a great group of people to work with, and I truly appreciate the type of care and service that I received from them each time I come in. They are such a fine group of employees from Longo Toyota. Keep up the good work!!! Julie B
8/6/2019
Sarita M. VERIFIED CUSTOMER
Eric Chung went above and beyond great service! I mentioned some issues I have had in the past with the Valet employees and he made sure these issues did not happen again. My experience was great from start to finish!
8/6/2019
DENISE Z. VERIFIED CUSTOMER
he explained everything but i wish i would have talked to him afterwards because he had mentioned something about my wheel locks and there was no one i could ask to make sure that everything was fine. the cashier said everything was fine, but i got a text alluding to the fact that they didn't do the rotation. not sure if everything was completed or not.
8/5/2019
AMINDA R. VERIFIED CUSTOMER
Great customer service Monte explain everything.
Really happy with the service.
8/5/2019
Renato G. VERIFIED CUSTOMER
Improve your wait time for no appointments, waited 30 mins to be served by your agent.
8/5/2019
Eric L. VERIFIED CUSTOMER
No upselling. Straight and to the point.
8/5/2019
Francisco L. VERIFIED CUSTOMER
Danny was very helpful, patient, and attentive to my needs and questions. Thank you!
8/5/2019
Allan S. VERIFIED CUSTOMER
Great service!
8/5/2019
Jessica M. VERIFIED CUSTOMER
Monte was very informative about the process, he explained everything in detail. He called me to let me know my car was going to be ready so I can start making my way to the dealership. I appreciate his customer service and how easy he made
The process of taking my car in. Thank you
8/5/2019
Ana A. VERIFIED CUSTOMER
They are very good.
8/5/2019
Craig T. VERIFIED CUSTOMER
Excellent customer service - kept me informed on the status of my car’s service.
8/5/2019
Luis P. VERIFIED CUSTOMER
I bought a brand new defective 2019 camry se and this is a horrible experience i am going thru with Toyota. The brakes still make noise and squeak when i come to a stop after the car gets warm, especially in humid weather. I have owned in the past 3 brand new cars and this has never happened to me, unless the brakes have wear out after 40k miles, but this is a brand new car and im scared that these brakes can put my life in danger. I want to return this car now
8/5/2019
Karen W. VERIFIED CUSTOMER
Jeffrey T. was very informative and helpful during the check-in process and any questions I had about my Rav 4 maintences. Thank you!
8/5/2019
Martha M. VERIFIED CUSTOMER
I mentioned to service rep about this noise coming from my car when I I would hit the brakes or sometimes before I hit the breaks I described the the noise sound like a fog horn. I dropped my car at 11:30 and she said that a technician will see my car but I would have to leave my car till 5 pm which I did. I was trying to call her after 3pm to ask her if they had found out what the noise was but got no response. I was at the dealers at 4pm to see if my car was ready and I I got a call from someone else stating that they could not find out what the noise was. Never the less I was told if it continues to make the noise bring it back. As soon as I drove my car before I was out the lot it made the noise. I don’t think they checked the car for the noise because it is obviously there