Longo Toyota Auto Repair Service

Very good service and very politr.

Very good service

Danny is the best.

Excellent customer service from Ryan

Marissa was awesome ! She explained everything to me and got my service done really fast! Thank you again Marissa !

Emily Mejia was courtesy, professional and helpful. Folks like her makes service appointments a pleasant experience.

Looking forward for my next service with you guys. Thanks for your good service.

Thank you.

I brought the car in for general maintenance. After waiting for approximately three hours on site, I was called to pay and pick up the car. When I went to pay, I was told that the rep had recommended transmission oil change and this service was marked as declined. The work form showed that there was a potential leak of the transmission oil. I had waited three hours and not once was I called or asked whether we wanted to change the transmission oil today. If I had already waited for so long, I wanted the option to have all the necessary services performed on the car. Once I was paying, the cashier asked if I wanted to have the car sent back to check and change the transmission oil. I declined at that moment because I had already been waiting for three hours. If the rep had notified me of the transmission issue, then I would have likely wanted to have that service performed on the same day. I am upset that I was not given the opportunity to decide for myself whether I wanted that service performed and that the rep never followed up with me regarding this issue. Replacing transmission oil and finding a potential oil leak sounds urgent and I would have wanted to know that this was an issue directly from the rep and not from the cashier once I was preparing to return home. This lack of communication is unacceptable and made me feel like the rep did not care to communicate potential issues with the vehicle and I then had to try to understand what these issues were from the cashier.

Miguel has excellent customer service

Very impressed with the prompt status updates/communications received during this service! Made the whole process easy and efficient. Able to pick up vehicle in timely manner the same day.

very satisfied thank you

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As far as her job performance and being professional she is perfect. The only reason I was not 100% satisfied was because at the very end I asked if she could make sure that the workers ran my car through the car wash she assured me that she was visibly watching them put it in the car wash at the time of phone call. When I received my vehicle it had not been through the carwash. If she would not have said that she was actually watching them at the time I would not have blamed her I would have been perfectly happy with the service from Kayla and I would have then been unhappy with the service from the workers. No big deal

Mandy was great. She kept me updated on my cars status by text and phone call... during my 7+ hour stay at Longo. She did offer to have me taken home and returned when car was done, but I declined. When I return in 6 months, I hope I get her again.

Albert was thorough and courteous

Ok ty

Thank you

Noli was very knowledgeable and professional.

Very helpful and nice