Vehicle was not checked, only driven around to see if they can hear the noise I was reporting. Based on what they “Heard” a diagnosis was given. Completely ridiculous. I waited 3hrs just for that. I came elsewhere where vehicle was checked and told that based on what the vehicle had, the dealership should have taken care of problem as it still had Toyota Warranty. FIRST OF ALL IF YOU DONT CHECK A CAR HOW THE HELL DO YOU KNOW WHATS WRONG WITH IT.! I’ve been taking in cars for maintenance and other problems to you and was happy. But this guy really took his award my goodness.
3/15/2020
Joseph G. VERIFIED CUSTOMER
He was friendly and helpful
3/15/2020
Lisa T. VERIFIED CUSTOMER
Jimmy Salcedo provides excellent service and was very personable. A great asset for your team!
3/15/2020
ISABEL R. VERIFIED CUSTOMER
I appreciate that he kept me updated and informed about my car
3/15/2020
Sergio R. VERIFIED CUSTOMER
Monte was very helpful and genuinely cared about my needs for my car.
3/15/2020
Alfredo H. VERIFIED CUSTOMER
Martin Torres, needs weeks of customer service attention. He was so disrespectful and so upset, during the whole process to receive the car. SO VERY DISAPPOINTED.
3/15/2020
Jon Sen. VERIFIED CUSTOMER
Agustin is very nice and professional when greeting us when we arrived to do our first Toyota care service.
3/15/2020
Patricia H. VERIFIED CUSTOMER
I was very satisfied with the service Edward Lopez gave me, he answered all my questions that I had about my 2019 Corolla. The service on my car was done in a timely way.
3/15/2020
Bang Le. VERIFIED CUSTOMER
Very satisfied with the maintenance.good job thanks again.
3/15/2020
Fibian D. VERIFIED CUSTOMER
Gentlemen that helped me was very professional and explained everything really good.
3/15/2020
Felix Z. VERIFIED CUSTOMER
Thank you Ethan Su, keep up the good work
3/15/2020
Francisco I. VERIFIED CUSTOMER
Very Good. Services and paper works were done way ahead of promised of eschedule.
3/15/2020
Orkin C. VERIFIED CUSTOMER
Seamless service great job
3/15/2020
PAUL H. VERIFIED CUSTOMER
I buy brand new car, one day after I take the car back to dealership for inspection, the car was defective, and dealers keep my car almost one month
I asked for my rental car credit back the sale person said no
3/15/2020
Vanja D. VERIFIED CUSTOMER
Eddie was great!
3/15/2020
James R. VERIFIED CUSTOMER
Again, Mandi Davis was great. Service operation was run efficiently, even on a Saturday. Thanks!
3/15/2020
RAMON C. VERIFIED CUSTOMER
She was a wonderful person care customers she was good thanks
3/15/2020
Andrea G. VERIFIED CUSTOMER
Kayla was great. She did her job. Was frustrated with management with having to prove my dissatisfaction with issues of my brakes that were serviced at Longo months ago . I stated my frustration multiple times(past and present) with the quality of service and was blown off with, “ its normal and one can expect noise when braking”. My payment for the brake job was not defective, why should my brakes be? Then I get a note on my service paperwork that my rear rotors need to be replaced the next time I go in? Would the defective pads that were installed months again cause the rotors to be damaged? Could the fact that I shared my concern months ago have saved my rotors if they addressed them at that time? And then you allow me to take my vehicle with damaged rotors? Could my family be at risk? I left a message left Kayla as she is my only contact. Waiting for a response.
3/15/2020
Heidi C. VERIFIED CUSTOMER
Very detailed explanation on optional service offers and additional explanations on the twelve grace period on Toyota care plus. Very pleasant and very patient through out the entire time. Thanks Marissa
3/15/2020
Alejandro Quinto. VERIFIED CUSTOMER
I am completely satisfied with my recent service experience with Miss Kayla Santos. She was very kind, honest, nice and very professional young lady. She helps me a lot including giving me a points how can I buy my tires for my Toyota Camry explaining about Sunbit. I remember I went to her area five times to asked questions and help without any hesitation. I wish my next service she will be my Service Advisor.