Orel Hershiser Chevrolet Auto Repair Service Center

Gary was very nice & knowledgeable about my situation. He was extremely helpful & followed up with me throughout the day which was greatly appreciated.

Jennifer was very professional and helpful with process.

Robert was great. My truck was done ahead of schedule and he explained everything well. Thank you.

My Malibu was fixed when I picked it up and it was done quickly which is a plus. Thanks

Great job, thank you.

This appointment was a follow up appointment for two issues, a problem with our vehicles backup camera and a constant smell of burning breaks. We were in the week prior and had a negative experience but after completing my customer survey I was contacted by a Cheri Hendrickson and asked to give the dealership a second chance. So my wife and I made an appointment and were told there would be a rental car waiting for us. Unfortunately for me the morning of the appointment my wife and son got food poisoning which meet I needed to drop the car off with my five year old and 1.5 year old. I arrived at the dealership on time and was quickly meet by an employee and I explained the issues to him and that we had an appointment with service advisor Jennifer Hunt. Of course this is when the food poisoning hits my five year old who starts throwing up in a bowl I had brought. No biggie though I had him sit down in the outside waiting area and got my baby out. About this time Jennifer greets me and takes me to her office. We go over the issues with the vehicle at which point we walk out to look at the car. Jeniffer, was somewhat argumentative with me about the burning brake odor stating she didnt smell anything (the vehicle had been sitting for about ten minutes in an open air space with a slight breeze). We go back to her office. Jennifer steps out for a minute and her neighboring service advisor, Jason, quickly walks in and slams a container of disinfectant wipes down on her desk, turns around and walks away without saying a word. Jason was clearly demonstrating that he was upset I had brought my sick child( food poisoning not contagious). I took this action to clearly highlight this dealerships horrible customer service. Jennifer walked back in and she printed up her good faith estimate to again check problems that should have been fixed the last time we were there. The estimate was 300 plus dollars ! When I explained that I didn’t think that the charge was fair Jennifer visibly became upset and brought up that she knew I wasn’t happy with the dealership as she had read my previous review which accurately detailed my previous experience. I continued to try and discuss with her the fairness of the charge until she told me to there was nothing she could do about the charge. I asked to speak with her manager. Jennifer, visibly upset, told me to follow her with my two kids, car seat, diaper bag, and barf bowl to her manager’s office. After taking a couple minutes to load up Jennifer came back and told me he would be right out. A few minutes later Jennifer received a phone call from the manager explaining he was too busy to talk to me but told Jennifer to not charge me for today’s inspection. Clearly upset Jennifer prints a new good faith estimate, has me sign it, and gets me the rental car. Jennifer gave me a copy of the all the paper work as I was loading the kids into the rental car. She provided me the wrong good faith estimate and I had to ask for the correct estimate. I was very impressed with the rental car, a brand new Malibu. Thank you to whoever made that happen. Only problem was it only had 1/8 full gas tank but no biggie put a little gas in it and headed back home to take care my sick family. The back in fourth with Jennifer made the drop off process last about 40 minutes. At about three my wife received a phone call from Jennifer stating our vehicle was finished and the mechanic had not found anything wrong with the brakes ( frustrating but okay). Jennifer said her tech guy was inspecting the rear camera system and would have it ready by the time I got to the dealership. I left immediately for the dealership (a 30 minute drive). I was about two miles away when I got a call from my wife. Jennifer told my wife something was wrong with the camera and they would have to hold onto our vehicle for another day to fix it. The next day comes, Jennifer calls my wife stating that now her tech can not find anything wrong with our camera and we can come get the vehicle. No explanation given. My wife asked if we could do after hours drop off/ pickup. We were told that was not possible for insurance reasons. The following day my wife arrives to pick up the car. At the service window here is a 70 dollar charge for labor. When she questions the charge Jennifer is contacted and explains it’s yet another of her many mistakes and that there should be no charge. My wife is instructed to wait outside and our vehicle will be pulled forward. My wife is to exchange keys with whoever pulls the car forward. Sadly this never happens my wife finds our vehicle parked, unlocked, keys in the ignition in the alley just east of the drop off location. Wife walks back in to drop off the keys to the rental and our ordeal is over. Takeaway, Jennifer Hunts’ many mistakes throughout this process is almost comical if I had not been the one paying for it. Jason the other service advisor went out of his way to interject himself in a negative way during this process. The service manager didn’t have time to speak to an unhappy customer. The rental car was nice. Whoever pulls vehicles around could not take the time to hand my wife her keys. MK Smith has lost my family’s business. We will be taking our business elsewhere. Oh, and two of the four original problems still exist with our vehicle.

Very satisfied

Good work. Thanks.

Great job thank you for the service

Good job

Thank you!

Everything was good just the simple face that you don't offer loaners for recall service. Which I think should be available especially since Chevrolet is inconveniencing me for 3 hrs due to not just 1 but 2 recalls on my vehicle.

A car wash after service would have been nice

Thank you everyone is very friendly and deliver very good service

Everything was smooth and completed within a reasonable time

I don’t think it’s right that GM declined cover the parking sensor that is bad. The sensor went bad when the car was under warranty and it is noted in the dealer records. Any other brand would cover it, based on my past experiences. I am in the market for a new vehicle, looking at a Bolt, but I now have serious reservations about buying GM again.

My car issues were covered under warranty, but because you held my car for 3 days, I spent a lot of money on Uber to and from work. I was offered a car rental, but apparently my name was last on the waiting list, so I wasn't able to get one.

Experience was pleasant and fast

Jennifer was so nice and explained everything in detail. She is a great asset to your company.

Excellent service