I don't know what has to do replace all kinds of filters in a regular service i.believe that the service man that is in the service dpt.is doing worng i.don't know why he try to do a radiator flash that's for old cars i.don't even think that this man know enythiting about new vehicles
12/14/2016
NAZAR K. VERIFIED CUSTOMER
I came in for a simple oil change and mud flaps install. But when I got there, I was told the work would be complete in 2 hours because there was a factory recall that needed to be repaired. When I set the appointment, it would have been nice to have been informed of said recall. So I decided to wait the 2 hours to be done since I had no other choice. After 3.5 hours later, I finally got my car back. Without so much as a "we are sorry this has taken longer than expected, is there anything we can do... would you like a ride anywhere...". I have purcahsed two cars from MKSmith because the sales team are wonderful to work with, but every time I bring in my car for service, the service department is underwhelming at best.
12/13/2016
KHRISTINE B. VERIFIED CUSTOMER
Everyone at M.K. Smith is great. Dennis and your mechanic went above and beyond to fix a problem with my Tahoe that had everyone shaking their heads. My 1997 Silverado that I bought there in 96 is now in for service and repairs. Thank u for all you do. KHRISTINE B
12/13/2016
CHAD L. VERIFIED CUSTOMER
I only go to MK Smith because of the service Dennis has provided our family the last 10 years .
12/13/2016
KENNETH R. VERIFIED CUSTOMER
Couldn't of been better the service was excellent your customer service was excellent and your knowledge of service and parts was excellent
12/13/2016
ROBERT C. VERIFIED CUSTOMER
I was very please with the service that mike gave me.
12/12/2016
RAY M. VERIFIED CUSTOMER
They for the great service u guys rock!!
12/11/2016
EMANUEL J. VERIFIED CUSTOMER
Andrew was excellent as always! Best customer service around
12/11/2016
ROXANNA R. VERIFIED CUSTOMER
My issues were fixed but He was super rude and had a smart mouth. I didnt feel like i was in good hands i left the dealer not wanting to go back
12/11/2016
MICHAEL C. VERIFIED CUSTOMER
Made a 10am appointment for an oil change. It took over2 1/2 hours to complete. I was told to expect any appointment to take 90 minutes regardless. I would think if an appointment is scheduled, it wouldn't take longer than expected. Not too impressed with MKs customer service from this experience.
12/11/2016
DEBORAH M. VERIFIED CUSTOMER
We love our MK Smith Dennis, David Service Dept and of course our friendly smiles when we pay our bill. Merry Christmas and God Bless you all !!!
12/10/2016
TERESA G. VERIFIED CUSTOMER
Good team work!
12/10/2016
RAMIRO M. VERIFIED CUSTOMER
Thanks David for the great work and for getting my car done fast!!
12/10/2016
DINA C. VERIFIED CUSTOMER
I thank the Smith family and team for their hard work.
12/10/2016
STEPHANIE Y. VERIFIED CUSTOMER
They are professionals who are understanding and trying to resolve my issues.
12/10/2016
CHRISTINA T. VERIFIED CUSTOMER
I would appreciate updates on my vehicles service while it is being worked on and would like the technician to be upfront with how long I would be without my vehicle. I was never called with updates, I had to call every single day and get an update, my technician didn't call me. I was also told my vehicle would be ready the same day I took it in, same day turned into 4 days. I was told at the end of each day, "tomorrow it will be ready", and that was not the truth. I found out 3 days later that a part needed to be order for my vehicle. The technician didn't tell me that was why my car was not done and why it had to be there all that time. And I didn't find that out from the technician I found out that information from the service department operater.
12/10/2016
VERONICA H. VERIFIED CUSTOMER
Thank you for the good Service
12/10/2016
GEORGE M. VERIFIED CUSTOMER
The second window but not the same window in the past 5 weeks. It's really not reflective of the quality I get from MK Smith. However, designed obsolescence is a trade I'm very disappointed in with General Motors. I hope the MK Smith team stay strong. Thank you.