You did a horrible job. My dashboard was left lifted and uneven. I had to go back so you guys could fix it. It’s better than it was but still not satisfied. Jennifer mentioned the clips inside were broken and she had to use tape to keep the dashboard from lifting. I actually pass your dealership everyday on my way to take my kids to school. I was thinking about trading my truck in for something newer but after this I experience I won’t be going to MKsmith.
10/2/2021
Jill C. VERIFIED CUSTOMER
Great service !
10/2/2021
Michael B. VERIFIED CUSTOMER
Thanks for the quick turnaround
10/2/2021
Jennifer C. VERIFIED CUSTOMER
Was promised to roof rack that now is postponed until December if it's even able to be put on my car reached out to someone for the past 2 days and haven't received a call back was an update with an update really upset..
10/1/2021
Patrick L. VERIFIED CUSTOMER
The car was fixed way faster than expected. Christian communicated way better than the other dealership I work with. I was aware of everything going on with my vehicle.
10/1/2021
Vincent G. VERIFIED CUSTOMER
Thanks, again, Jennifer - always a GREAT service experience with you as my Service Advisor :-)
10/1/2021
Rudy C. VERIFIED CUSTOMER
Real good service thank you
9/30/2021
Frank G. VERIFIED CUSTOMER
Very professional & excellent service!
9/30/2021
Roman N. VERIFIED CUSTOMER
Great job as always. Which is why I’ve been a loyal customer for the past 20 years.
9/29/2021
Gilbert C. VERIFIED CUSTOMER
I have been with MK Smith 30 years , bought many cars from there and serviced all there I have been completely satisfied with the service department they always go that extra mile to make sure everything goes as smooth as possible, Jenifer is as good as they come really knows her stuff keep up the good work. I tell al my friends and family and they say the same thing wonderful people from top to bottom
9/29/2021
Calvin M. VERIFIED CUSTOMER
I noticed that my truck was not washed as it normally is during its regular service. All though it may be a minor detail or service that is no long provided, it’s perks/services like the car wash that customers appreciate. Getting rid of the car wash is will ultimately impact the bottom line in the service department. I can only speak for myself, but I imagine due to this many customers will take their vehicles elsewhere for basic maintenance (oil change and tire rotation).
As someone who works with companies to improve their marketing and customer satisfaction, if I may provide a suggestion: Contact the owner of soft touch car wash across the street and work out a deal that every car that comes in for service will receive a free basic car wash at soft touch. This can be accomplished in many ways, either at the time of service or via a redeemable coupon.
Not only will this increase or maintain your customer satisfaction, but it’s beneficial to soft touch because they can upsell a premium wash, or etc.
9/29/2021
Carlos A. VERIFIED CUSTOMER
Great service
9/29/2021
Willie S. VERIFIED CUSTOMER
Mss Hunt always does an excellent job handling the service of my truck I always trust her to do what needs to be done.
9/29/2021
Kelley G. VERIFIED CUSTOMER
Oscar did everything right. Great customer service!
9/29/2021
Juan C. VERIFIED CUSTOMER
Superb service by Jennifer
Fast and efficient
Only downfall was a missing tire fill cap and an under inflated tire.
9/29/2021
Julio C. VERIFIED CUSTOMER
Thank u for all your help i am very satisfied with ur services
9/29/2021
Michael M. VERIFIED CUSTOMER
Jennifer, did a great job, explaining what was wrong with my vehicle, and going over in detail, on how much the repair would cost with no hidden fees. Thank you.
9/29/2021
Diana M. VERIFIED CUSTOMER
I appreciated he didn't just depend on a light being on to ensure my issue was addressed.
9/28/2021
Norman B. VERIFIED CUSTOMER
Took my car in right away. And had the service done in under the time he gave me. Thank you! MK Smith.