Orel Hershiser Chevrolet Auto Repair Service Center

Excellent service and got the car back sooner than promised. Thank you.

Paul communicated well, handled the insurance paperwork efficiently, and got me a loaner RTS. The new **** on the Chevy Volt is running smooth. I couldn’t be happier. Only problem is now I want to also buy an RTS. : |

Worst service writer I’ve never dealt with it was a GM technician for 20 yearsI do the service writers would not recommend that dealership to nobody

Complete satisfaction with the excellent experience at MK Smith. Especially Paul.

Thank you Jennifer Hunt, great service.

I will have to see Another place to do my oil change

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Drop off was super simple, and Christian kept me updated via text. Paying in advance was super simple and had me in and out when picking up my car.

Wait was a little longer then usual

Christian and the whole team are awesome! Keep up the fantastic work!

Overcharged for a thermostat plus didn’t even get a complementary car wash

Good customer service. Very professional and took my concerns seriously.

No reflection on my service manager she is awesome!! Look I’m not going to explain what happened but it was preventable. With all I went through I should have been given some sort of discount but with that being said I’ll still bring both my vehicles to you next service. Sincerely, Josh D

Very timely service! Thanks!!

Work was completed in a timely manner. Thank you

Took him a while to assist me. Didn’t much cared about some issues I had about my truck. Told me it would take 2 hours to get it serviced, it was more like 3 hours. Had a coupon for a free car wash and didn’t honor that. Didn’t feel like a valued customer

Jennifer was an amazing help always answering all our questions and the reason we keep coming back.

Christian was very nice and helpful

Thank you

The people in the service department were rude, poor attitude, impolite and lack basic customer service skills. Their discourtesy towards customers was astonishing, at least that’s how my experience was these two days I dealt with them. Both When speaking to them on the phone to try and set an appointment to dealing with them in person. Jennifer Hunt (the lady with short hair) was the one I dealt with and her rude, unprofessional attitude should be addressed by management. The minute I arrived to drop of my vehicle for service I had the feeling she didn’t even want to deal with me so she made me go talk to Garey, then Garey sent me back with her, I had trouble describing the problem my truck had and she cut me off and said I will let the technician tell me what the problem is. One of the issues i had was my fuel tank neck tube (where you under gas hose to fill up) is broken. I asked her if the can check it and they returned my vehicle with a broken gas neck tube still, yet I was charged the fee and she had the nerve to ask me how many times did I call in. I had called about 2-3 times but only because I had several questions. She made me feel as if my presence was bothering her. I’m a grown man and I don’t expect to be treated like a king but some common courtesy is appreciated and something I expect when dealing with such a business. I had plans on purchasing a Tahoe from this dealer because I live in Chino and i believe in supporting local businesses but after dealing with such a Ill-mannered person such as Jeniffer i will stick to the Ontario or Puente hills Chevrolet. I plan on posting the same Poor experience on yelp so that other people are aware of what I went through. Maybe I was treated differently because I’m Mexican.