Toyota of Hemet Auto Repair Service Center

I walked in and did not know where to go. There was an advisor sitting there. I approached him. He did not say may I help you. I said to him I don’t know what to do or where to go, and Miguel said what do you need and I explained that I had to be jumped by auto club and that the battery I purchased 2 1/2 years ago had a bad cell. He said it would not be covered and did not tell me it would be pro rated. My husband works for Honda and if a battery goes bad and it is not under warranty, then they prorate it. Miguel led me to believe I would have to pay full price for the battery until I mentioned it.I told him I wanted to speak to a manager, and there was another man on the drive that he approached and told him about my battery. That man was very nice and explained in detail what the warranty was. Miguel told me it would be a two hour wait I explained to him I had a doctors appointment and wondered if there was anyway he could just get a new battery in there quickly. He said no that there are people in front of me that had appointments and I did not have an appointment and therefore would have to wait for two hours. The other guy on the drive told Miguel to get me in and have the battery popped in. That guy was very nice and very helpful. Miguel was not Miguel had an attitude and I would not want to go to him as an advisor ever again. I would not buy a car from there either or would get repairs. I have a Lexus and would rather go to Riverside..

Great job

Good ****!!!!!

Thank you.

Fast and professional

Miguel was the best!

Never received video of service

The service advisor’s attitude is horrible

Okay, I will let the manufacturer know the time and patience he took with my vehicle.

Thanks

Did a good job

I think the wait (4 hours) was too long for the simple fix Otherwise everything was good

Have received strong customer service everytime I been to Hemet Toyota

Matt was helpful and had great customer service answered all my questions

The car looks great after you painted it.My car looks like a brand new car. Thank you so much Toyota.

Great customer service kept me informed of everything that was happening with my vehicle made sure I was completely satisfied with everything that had been done to my vehicle and made the waiting process very easy and simple very efficient.

Best service

Sure the only thing the car was running when I I got in. How long had it been running. Lol

Job well done and they are friendly.

Danielle did a great job with the customer support!