Everyone in the service department were great. Isabel who scheduled the appointment. Jason who started the process of my appointment when I got there. Kevin was busy helping another costumer. So Jason stepped up to help me. Thank you.
10/11/2025
Mabi Q. VERIFIED CUSTOMER
Very satisfied. Tony, is an outstanding worker.
10/11/2025
Moy A. VERIFIED CUSTOMER
Jason was very helpful and understanding my car dilemma. He took the time research my problem and came up with a solution. I would definitely recommend him as an asset to your service department. Moy A
10/11/2025
Benjamin G. VERIFIED CUSTOMER
Matt at Toyota Hemet was the best. They will always be my go to for services.
10/11/2025
Patrick H. VERIFIED CUSTOMER
Tony went above and beyond to help me. He is the reason I will continue to service my car at Hemet Toyota.
10/11/2025
Peralta E. VERIFIED CUSTOMER
Long wait l was waiting 3.5 hrs. To long a wait
10/11/2025
Pamela C. VERIFIED CUSTOMER
Tony always takes care of my concerns about my car and keeps me updated about anything that needs to be done sooner versus later and I completely trust him and he knows this and that’s why I will go nowhere else to have my Toyota serviced ????
10/11/2025
Eric F. VERIFIED CUSTOMER
.
10/11/2025
Ruth W. VERIFIED CUSTOMER
A job well done, very attentive, and speedy. My car is always in proper timing. I appreciate all of the service staff. Thank you for training them well,
10/10/2025
Guerin F. VERIFIED CUSTOMER
Happy with the service that I received .
10/10/2025
Robert S. VERIFIED CUSTOMER
Great service Tony was fantastic again
10/10/2025
Annette P. VERIFIED CUSTOMER
I appreciate Danielle to also get the 2 tiny "recalls" taken cared of when my car tire was getting fixed. I also appreciated her getting me into a rental so I can finish my work day and work the next day.
10/10/2025
Alan S. VERIFIED CUSTOMER
So far so good service is very good thank you
10/10/2025
Leonardo B. VERIFIED CUSTOMER
Upon checking in, I was told the wait would be around two hours and that I would receive a text message when my car was ready. Unfortunately, I never received the message because it ended up in my spam folder which I understand is partially my responsibility. However, I think the representative could have also come to update me in person, especially since the location wasn’t very busy at the time.
The representative should check on customers waiting about 10–15 minutes after the text has been sent. it would have been helpful if staff had checked on customers who were still waiting. Because of this, I ended up waiting an extra hour and a half unnecessarily.
For improvement, I suggest that staff check in on customers more frequently during long waits and consider sending both a text and an email notification to ensure important messages aren't missed.
10/10/2025
Danny J. VERIFIED CUSTOMER
Great service. Thank you!
10/10/2025
Mike E. VERIFIED CUSTOMER
Kevin did a great Job! Thanks Kevin!
10/10/2025
Frank C. VERIFIED CUSTOMER
The entire staff have been amazing. Great customer service/ support, from start to finish!! Great job!!