Toyota of Hemet Auto Repair Service Center

Thank you so much for your wonderful service, I’ll schedule my appointments again in the 1 st hours, better than late in the day !

Great customer service, quality service

Everything was very professionally handled and explained thoroughly. Thanks so much!

I was extremely satisfied with all the help you gave me and beyond thank you so much

Thank you. Service was fast and excellent

Tony is kind and so easy to talk and he’s really understanding.

I’m finishing up with my past comments. I must have met a threshold and my message got sent. I hadn’t gotten a chance to review it for spelling and grammar, and I hadn’t finished as well. As I was saying, before my message was cut off, that I will be looking under the hood and underneath my vehicle before taking it in on Monday to the body shop. I’m concerned, as there has been several issues with the condition of this truck while it was over there for service. Hopefully, there are no other apparent concerns. I do understand now, after hearing from Chris, that there is dirt coming in from the open fields surrounding the dealership when the wind picks up. I was not aware of this upon delivering my vehicle to the dealership. Even if I had I known, I would not think they would bring it to me in that condition. Chris did take care of it after I complained, but I think a vehicle should be clean when brought to the customer-at least if it was brought to them clean. I Personally washed my car the night before I brought it in. In general, there appears to be a less than careful approach to my vehicle while it was there. It isn’t the first time I’ve had issues with scratches and chips while my vehicle was there for service. Chris has made compensations so far with dealing with the scratches and chips, by having the body shop take care of them. I still however have issues with the driverside door noise, which seems to me coming from a miss- alignment that occurred somehow while there. And as mentioned in the last message, there is an issue with the air conditioning vent that was broken, most likely while the detailing crew cleaned the cab. One more observation, when Danielle, my advisor, went to get my truck to deliver it to me, when the clutch service was completed, I heard the truck beep three times while using the remote to get in. My vehicle only beeps three times if it is impacted while in park. It normally beeps twice. My car most likely had been bumped while parked at some point. Don’t know if this has anything to do with the door noise issue or not. I am looking under the hood and underneath the vehicle before delivering it to Michelle in the body shop on Monday, October 20th. The manager at the body shop seems knowledgeable and was patient with me when we spoke. I believe she is aware of the door noise issue but it wasn’t confirmed by her if she is working on that issue as of yet. I do thank Chris for having the detail crew clean the truck outside and inside and making Michelle available to speak with me regarding the other issues and set a date and time to bring the truck back. Thank you for your review, Kathleen C

The person that supposed to help me was taking a while with the previous customer. Not just helping them but joking around while I waited so another person helped me. I asked for a car was and I never got one. Just lack of professionalism. I also had to remind them of the coupon that was to be applied.

Thank you

Thank you!

Good service tanks

I really like how Danielle is friendly and welcoming to her guest. She always follows up with how my car is running. Also, I can trust her and she is informative. I would recommended her to friends and family. My first experience with her was great so I keep booking with her every time I need to come back.

Customer parts should be allowed to be put on, especially for my vehicle. I find toyota kits cheaper than the individual parts you sell. This could help a lot of owners wallets.

I appreciated the customer service of Mr. Schemp.

Thank you.

Tony was a pleasure to work with. Thank you!

Only you have serviced my car since I moved here 8 years ago. That pretty much says it all.

Everything was awesome. The only issue I forgot to mention is that the shield cover is missing bolts from previous services done to the truck.

Miguel is a really nice person

Great group. Keep it up.