Mr. Tan was awesome. I made an appointment for 1130. I arrived at 1115. The shop manager did not get my vehicle on the rack until 1415. 3 hours. Another hour on the rack for oil change and tire rotation. This is a colossal failure of leader by the general manager, the service manager and the shop to enforce any type of customer service standards and respect for the customer’s time. Every failure of any kind is ultimately a failure of leadership.
11/23/2025
Juan F. VERIFIED CUSTOMER
Two thumbs
11/22/2025
Marie N. VERIFIED CUSTOMER
Very satisfied with the service. Tony was very helpful, he took good care of my car.
11/22/2025
Ramon L. VERIFIED CUSTOMER
Excellent service
11/22/2025
Murlie B. VERIFIED CUSTOMER
None. Satisfied.
11/21/2025
Abbie G. VERIFIED CUSTOMER
I was so thankful and pleased with the customer service Kevin gave me.Thank you once again Kevin
11/21/2025
Steven T. VERIFIED CUSTOMER
Toyota of Hemet is amazing /
I will bring my Tundra to you guys every time.
My service advisor is the best - thanks Tony !
11/21/2025
Joy L. VERIFIED CUSTOMER
Very good service
11/21/2025
Ivory R. VERIFIED CUSTOMER
Tony was excellent as always very helpful and always makes sure things get done.
11/21/2025
Gerardo T. VERIFIED CUSTOMER
Great Service.
11/21/2025
Taylor C. VERIFIED CUSTOMER
Thank you Jason! Awesome guy and glad he was there to help out
11/21/2025
Kimberley H. VERIFIED CUSTOMER
Tony is always great and I love Hemet Toyota.
11/21/2025
Reyna M. VERIFIED CUSTOMER
good customer service
11/21/2025
Sammy &. VERIFIED CUSTOMER
Very through comments and fast service.
11/20/2025
Renee H. VERIFIED CUSTOMER
Okay
11/20/2025
Cyndy F. VERIFIED CUSTOMER
Very professional and friendly and knowledgeable.
11/20/2025
Jorge T. VERIFIED CUSTOMER
Collision dept, I paid to get bumper painted on 2017 highlander and when picked up I noticed bumper still had small rock dents on it and it was painted over them I asked Claudia about it she said they don't fill in or repair any tiny rock dents and was painted as it was and that I would have to purchase a new cover bumper because it's plastic and can't be repaired..????
11/20/2025
Andrzej M. VERIFIED CUSTOMER
Very nice and professional service. ????
11/20/2025
Meleane T. VERIFIED CUSTOMER
Great job
11/20/2025
Nancy T. VERIFIED CUSTOMER
Thank you Jason! You’re a great representative for Toyota. Love your customer service