Kristen did a phenomenal job keeping me aware of all the phases that Toyota had to go through to insure the my 2024 tundra was fixed. Especially after going through a life threatening experience of losing complete control of my brake system while driving through uncompromising driving conditions. I am very grateful that Kristen was understanding of my distressful situation and her commitment to earn the trust with Toyota equipment .
11/20/2025
Hector M. VERIFIED CUSTOMER
I am completely satisfied with Mr Jason expertly his acknowledge in my Camry that I have now.
11/20/2025
Carry D. VERIFIED CUSTOMER
Tony is always helpful! Happy holidays
11/19/2025
Maria P. VERIFIED CUSTOMER
Thank you so much I appreciate that you took me as soon as I got there, I was in court all morning for jury duty
11/19/2025
Jesse S. VERIFIED CUSTOMER
Jason was awesome!????.
11/19/2025
Lorena M. VERIFIED CUSTOMER
This isn’t the first time Jason has helped me. He has always been very helpful, courteous always willing to go the extra mile for his customers. He is the excellence in customer service there at Toyota of Hemet.
11/19/2025
James G. VERIFIED CUSTOMER
While I’m disappointed that Matt Villapando is no longer there, Jason did a very adequate job and got me a rental car so that the time consuming recall issue could be addressed and I could have transportation home. Big thanks to Jason!
11/18/2025
Yasunari A. VERIFIED CUSTOMER
Great service. Knowledgeable and professional
11/18/2025
Robert R. VERIFIED CUSTOMER
Overall fair and excellent attention to seeing that my vehicle is safe and Ross ready. Oops that should read road ready.
11/18/2025
Murlie B. VERIFIED CUSTOMER
Jason made it okay in the end, yet getting to that point is not one I want to go through ever again
11/18/2025
Ivan M. VERIFIED CUSTOMER
I made an appointment for 9am for a simple oil change. When asking for updates I was informed the car was being worked on. They did not start the oil change until after 12pm mind you I worked all night and had no sleep and to wait for an oil change that I made an appointment for over 3 hours is ridiculous. I did not leave until almost 1:00 pm this is beyond unacceptable.
11/18/2025
Kevin V. VERIFIED CUSTOMER
Worst service advisor.
11/18/2025
Juan J. VERIFIED CUSTOMER
I took my vehicle for a scheduled maintainace, but noticed that my dash camera had been disconnected after I received my vehicle. I dont want anyone touching my electronics in my vehicle aside from what they are supposed to do. This just doesn't sit well and lowers my confidence in the dealer. Please let the technitians not to touch or disconnect anything they shouldn't be touching.
11/17/2025
Christine B. VERIFIED CUSTOMER
My experience with Toyota pertaining to Tony the service advisor was nothing but excellence. On another note Sean rudder the sales associate was a ray of sunshine on it cloudy day.
11/16/2025
Betsy Lynn. VERIFIED CUSTOMER
Great service you have greatly improved in customer service over the years, Kristin will be someone I would look forward to helping me again.